Shop Manager Lick Honest Ice Creams Mueller

4 weeks ago

Austin, United States Lick Mueller Llc Full time

**Company Summary**

Lick Honest Ice Creams was founded in Austin, Texas in 2011 to craft and serve ice cream that tastes as fresh and delicious as the sustainably-sourced cream and fruit we buy from family farms. At Lick, we believe in connecting people through ice cream that ties into our rural roots. We know where each ingredient was grown. We intentionally partner with other honest companies who are stewards of this land we call home so that with every bite of sweet ice cream, our customers are supporting small businesses in responsible and sustainable ways.

We run on Honesty, Quality, Community, Respect, Teamwork, and Customer Experience. We believe we can make a difference in how companies operate their supply chains and how producers and manufacturers can do better for people and our planet by setting an example of what's possible.

At Lick Honest Ice Creams, we strive to serve the best, most honest ice cream you can find, while providing the best guest experience. We are a people to people company and pride ourselves in hiring positive, passionate, honest, ethical team members in line with our core values.

**Position Summary**

The role of the Shop Manager is to efficiently and successfully lead, manage, and staff the Scoop Shop, while maintaining our high Lick standards, while providing an amazing customer experience. The person in this role is essentially an extension of the Lick founders, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees, and an exciting, unique and fulfilling guest experience. We are looking for a dynamic and inspirational Shop Manager to lead, coach, and develop a team of Shift Leaders, Scoopers, and Cone Makers to achieve all operational goals and provide a great guest experience, while providing a safe and inclusive workplace. This person reports directly to the Director of Shop Operations; Scoopers, Shift leaders, and Cone Makers report directly to the Shop Manager.

**Minimum Expectations**
- Fully support the founders mission and integrity of the brand
- Fully engage in day to day operations and management of the Scoop Shop, this includes staff management, stock management, financials, and other partnerships and initiatives. Responsible for recruiting and maintaining proper staffing levels
- Maintain highest shop and kitchen sanitary and cleanliness levels
- Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given
- Treat this position as a priority and be excited to be at work
- Surface concerns or frustrations immediately and directly to operations manager
- Assume positive intent
- Take initiative and lead by example

**Duties & Responsibilities**
- Manage staff and resolve staff challenges directly with individual staff members
- Prepare schedules in timely manner as well as enforce the schedule and punctuality
- Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers and staff
- Monitor staff knowledge, scoop sizes and employee/customer interaction and guide staff as necessary
- Identify any customer issues/complaints and take necessary steps to correct them
- Maintain proper stock levels in shop at all times, in line with business needs and company initiatives
- Follow and enforce all policies and procedures outlined in the company Policies & Procedures manual
- Ensure safe environment within shop by monitoring employee actions and customer behavior
- Maintaining privacy in regards to alarm codes, safe codes and all other confidential information
- Monitor/Asses performance of yourself, staff, or organizations to make improvements or take corrective action
- Bring others together and try to reconcile differences
- Control operations of equipment or systems, including ordering and equipment and supplies
- Direct facility maintenance or repairs
- Handle public inquiries in a timely and friendly manner

**Skills**
- Have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactions.
- Have knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsProven retail management/assistant retail management experience preferably within food service
- The ability to provide authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
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