Op Clinical Manager

1 week ago

Phoenix, United States Axiom Care Full time

Description:
Axiom Care is a fast-paced, rapidly growing substance abuse treatment and sober living housing provider with locations in the Phoenix metro area and Apache Junction. We primarily serve low-income and justice-involved individuals who are seeking to change their life for the better.

**Job Summary**

The Clinical Manager is responsible for managing the client evaluators and will work closely with case managers, clinicians, other BHTs, and management to provide high quality services to the OP population at Axiom Care. This role consists primarily of tracking, engaging, and following up about client attendance and participation in clinical services. The Clinical Manager assists in gathering clients for scheduled sessions, creates and manages client’s group and individual session schedules, adjusts schedules based on clients’ external appointments and conflicts, assists in scheduling and transportation for external services, and implements appropriate client incentives or consequences. This role works closely with management and assists in monitoring company compliance with offering scheduled services, team productivity and other KPIs. The primary focus of this position is to assist clients in accessing services and to increase client compliance.

**Duties/Responsibilities**
- Responsible for hiring, training, orientation, supervision, and support staff’s professional development for client evaluators
- Maintain a schedule of all offered services and rosters including groups, individual counseling, individual CM meetings, peer support groups and CM groups
- Actively create and revise clients’ schedules as needed, coordinating with the direct service providers
- Track all client attendance and compliance
- Identify and intervene after each client absence and/or patterns of absences
- Assist SMI clients, or others who struggle with attendance, with getting to their scheduled session
- Track external client appointments as a tool for scheduling and monitoring compliance
- Assist clients with scheduling external appointments and transportation to avoid scheduling conflicts
- Coordinate the approval and implementation of make-up sessions
- Administer client incentives and consequences for compliance with program expectations
- Track and coordinate the completion of client milestones including initial assessments, transition board and discharge planning
- Collaborate closely with clinical and operational management to ensure all expected services are offered and client programmatic needs are addressed
- Use an empathetic and trauma informed approach in client interactions
- Assess client progress, needs and barriers in each interaction and coordinate as indicated
- Secure client information per HIPAA standards
- Attend training as requested
- Attend clinical meetings, oversight and interdisciplinary team meetings as requested
- Collaborate with the interdisciplinary team throughout the day including tech staff and leadership to ensure the best client care, and open, frequent communication
- Intervene with de-escalation, empathy and emergency response protocol as needed in crisis and emergency situations
- Identify and report ongoing maintenance and safety issues at facility
- Perform other related tasks and projects as assigned by management

**Requirements**:
**Supervisory Responsibilities**
- Accomplishes human resource objectives for the clinical team by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

**Required Skills/Abilities**:

- Advanced skill using Microsoft Office Suite or related software.
- Ability to communicate effectively with clients, their loved ones and professionals.
- Ability to make sound decisions in emergency situations.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Working knowledge of twelve step programs of recovery and the purpose of counseling
- Good communication skills
- Ability to work independently
- Strong time management and organizational skills
- Active CPR and First Aid certification required (may be provided by Axiom).

**Qualification Requirements**
- At least 1 year of experience working in behavioral health and administration
- Strong computer skills required, experience with electronic medical records preferred.

**Core Competencies**
- Communication - Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills
- Complian

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