Digital Retail Advisor

2 weeks ago

Houston, United States Entrega Systems Group Inc Full time

Description:
Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.

Job Position Summary:
The Digital Retail Advisor is responsible for providing consultative services to maximize various custom and dynamic web-based software products. The Digital Retail Advisor is an expert in digital retailing and the automotive industry. The person in this role utilizes exceptional interpersonal and communications skills to give both virtual and live in person presentations, provide training, and lead the collection of user information and data. They should provide strategic solutions to department leadership based on that data. A Digital Retail Advisor must network and build relationships with client field office stakeholders and key dealers in their territory.

Responsibilities and Duties:

- Provides dealer consultations, leveraging performance data and extensive industry knowledge, on-site or virtually.
- Promote and achieve brand and organizational goals throughout entirety of engagements.
- Maintain high customer satisfaction and retention though consistent service delivery.
- Provide reports and dealer feedback regarding customer-related activities to Management. Provides recommendations regarding process and/or strategic initiatives based on this data.
- Timely and accurate documentation of all Dealer interactions, feedback, actions taken, and next steps needed.
- n addition to the responsibilities and duties listed above, this position may be required to perform other duties as required to support the needs of the department or organization. These duties may vary based on business needs and may include additional responsibilities.

**Requirements**:

- Ability to work independently as well as in a team environment.
- Capable of managing multiple tasks and projects simultaneously.
- Comfortability working under pressure or strict deadlines.
- Demonstrated ability to solve problems and formulate recommendations.
- Excellent communication skills.
- Exceptional attention to detail.
- Outstanding writing and analytical-thinking skills.
- Passion for learning and personal growth, specifically when it comes to technology.
- Self-starter with a high degree of integrity, and professionalism.
- Comfortable with an estimated 50% travel, including overnight stays.

**Education and Experience**:

- Associate degree or equivalent experience.
- 3+ years of automotive industry or outside sales experience required.
- Ability to communicate important customer relationship information to management.
- Demonstrated experience with customer service.
- Must be able to attend and host meetings and training sessions as required.
- Must possess knowledge of the automotive industry including but not limited to: dealership systems, consumer behavior, sales process, dealership organization and profit centers.
- Online sales activities and digital marketing experience a plus.
- High proficiency with computer software including MS Word, PowerPoint, Excel and Outlook.

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