Shipping and Receiving Lead

2 weeks ago


Waukesha, United States Gorilla Mill Full time

The purpose of the Shipping and Receiving Team Lead is to ensure client expectations are met by shipping products per company approved procedures and receiving materials and other items in a timely and accurate fashion. The Team Lead is responsible for coaching and assisting team members, maintaining company standards, and ensuring maximum efficiency in the department.

**Responsibilities**:

- Accurately manage the shipment and receipt of all products, materials, and supplies.
- Ensure all shipping and receiving data into company database is entered in a timely fashion and accurately.
- Promptly and efficiently unload trucks and deliveries and sort and stock receivables.
- Collaborate and communicate shipping and/or receiving issues with customer service representatives, production leadership, purchasing and accounting to ensure product delivery timelines are met.
- Coach, motivate, and assist team members to ensure cohesiveness and efficiency in the department.
- Develops processes and procedures for the department.
- Provide performance feedback to the Inventory Manager and participate in performance management discussions.
- Ensure the shipping and receiving workspaces are clean and neat to ensure safety protocols are being followed and shipping and receiving workflows are followed.
- Efficiently and accurately execute the inventory transaction process from customer order entry to delivery to ensure customer expectations are met.
- Ensure inventory counts and spot counts are accurate.
- Provide additional support for inventory projects.
- Promptly respond to shipping and receiving inquiries and offer first-call resolution and/or alternatives.
- Create positive and lasting impression for our staff and customers.
- Ensure timely and accurate pick-up of materials and supplies in the local area.
- Engage with vendors and drivers with a positive attitude.
- Proactively anticipate problems and initiate solutions before they become major issues.
- Follow all company safety protocol to ensure a safe work environment.
- Attend and actively participate in training classes and safety sessions.
- Maintain a clean environment in assigned workstation.
- Assist other production coordinators, as necessary.
- All other assignments assigned by Inventory Manager.

**Minimum Knowledge, Skills, and Abilities**:

- High school diploma, GED, or equivalent
- 3 years of prior experience as a Shipping & Receiving Team Lead.
- Strong communication skills
- Ability to mentor and coach individuals
- Proper handling of confidential information regarding other employee’s performance
- Prior experience with ERP systems; experience with Epicor preferred.
- Some knowledge or experience with inventory in a manufacturing environment
- Strong sense of time organization and urgency
- Receptive to training and able to learn quickly
- Customer-focused attitude
- Technical knowledge of PC operating systems, web-based programs and internet browsers
- Working knowledge of Microsoft Product Operating systems including but not limited to Word, Excel, and Outlook
- Strong organizational skills and ability to manage deadlines
- Strong problem-solving skills
- Strong attention to detail and accuracy
- Excellent time management skills with a proven ability to meet deadlines
- Strong written, verbal, and interpersonal skills
- Strong/accurate data entry skills
- Excellent customer service skills
- Ability to read, interpret, and understand job travelers, shipping papers (PO’s, Bills of Lading, etc.), product labels and commercial invoices.
- Ability during busy season to be able to work weekends in support of branch operations.
- Ability to function well in a high-paced and at times stressful environment
- Ability to work on a team and independently
- Ability to travel within Regional Area as required
- Ability to get Forklift Certification within 90 days of job entry date, if requested

**Physical Requirements**: Primarily standing work, exerting up to 60 lbs. of force. Primary working while standing, with occasional walking, stooping, crouching, and kneeling; frequent reaching, carrying, lifting, pushing, pulling, fingering, grasping, typing, working on a computer, talking-speaking clearly, hearing-conversation, and seeing-near

**Work/Environment**: Moderate noise level consistent with a manufacturing environment.

**Personal/Physiological**: Interaction with people, working around people, making judgments on a regular basis, frequent changes in volume of work

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Work Location: In person



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