Shift Leader

7 days ago

Oxford, United States Haven Hot Chicken LLC Full time

**About us**

Haven Hot Chicken brings Hot Chicken and “Not Chicken” to Connecticut as one of the

first fully dedicated Nashville-style Hot Chicken concepts in New England. With

locations in downtown New Haven (21 Whitney Avenue), Orange (550 Boston Post

Road), Norwalk (596 Westport Avenue), North Haven (146 Washington Avenue), Storrs

(1206 Storrs Road), Middletown (524 Main Street), Newington ( 12 Fenn

Road), Fairfield (coming soon to 907 Post Road) and Oxford (coming soon to Quarry

Walk), the concept was founded in 2020 by local restaurateurs Rob LaTronica, Craig

Sklar, Jason Sobocinski, and Etkin Tekin.

Serving chicken and its “not chicken” vegetarian option ranging from no spice to very

spicy, the menu features the epic and signature “THE Sandwich,” as well as other

featured mains, classic sides and seasonal limited-time offerings. The restaurant’s

convenient locations offer easy online ordering, pickup access, a sizable delivery radius

for the surrounding area and catering. Community initiatives include a long-term

fundraising partnership with Connecticut Foodshare through “The Great Banana

Pudding Drive,” and a transition to new packaging and goods that are environmentally

friendly. The restaurant was highlighted in 2023 as one of the “8 Fast-Food Chains that

Serve the Best Hot Chicken” around the country by Eat This, Not That, and winner of

The Perfect Pitch concept competition at the 2023 Fast Casual Executive Summit. The

brand was also recognized as one of the 2024 20 Fast Casual Brands to Watch by

Haven Hot Chicken (HHC) Shift Leads are passionate, dedicated, and enthusiastic leaders that bring the best possible guest experience while delivering the best Nashville style Hot Chicken and Not Chicken that the world has ever seen. Shift Leads consistently role model HHC values and they lead their shift with confidence to achieve a successful service, whether it be lunch or dinner. They do this by being humble and positive, utilizing operational tools to ensure HHC Standards of Excellence are maintained, and their Team Members thrive in an environment that is joyful.

**Your Impact**
- Deliver Haven’s Standard of Excellence by setting direction with Team Members to deliver quality food and great guest experiences across all areas of the restaurant.
- Live HHC mission and values to ensure the culture outlined is seen, heard and felt.
- Role model and coach Team Members and Trainers to uphold Haven Standards of Excellence and policies outlined in the HHC Team Member Handbook.
- Be connected to Team Members by maintaining open communication channels, recognizing positive performance, and supporting them through both exemplary and challenging times.
- Implement procedural change as communicated by the General Manager to promote sales growth, reduce costs, and increase productivity.
- Maintain a work environment during their shift that ensures inclusivity and promotes team safety.
- Support the General Manager by executing action plans to close gaps on established goals or the need to implement company initiatives or changes.
- Ensure their shift maintains all Haven food safety standards and cleanliness standards both inside and outside of the restaurant.
- Other duties as assigned.
- Must be able to stand for up to 8 hours a day.
- Must be able to lift up to 25 pounds and on occasion 50 pounds.

**Responsibilities**

**Staffing & Scheduling**
- Lead a crew of up to 8 Team Members/Trainers
- Ensure breaks are taken by all staff on their scheduled shifts
- Rewards & recognition
- Communication with AGM and GM on scheduling opportunities

**Teaching & Training**
- Team member training
- Coaching and redirecting Team Members as needed to uphold Haven’s Standards of Excellence and Mission and Values

**Sales & Inventory**
- Daily sales tracking
- Food production, daily prep Par setting & quality control
- FIFO incoming product
- Inspect incoming product

**Operations & Continuous Improvement**
- Floor management during scheduled shifts as Manager on Duty
- Role modeling and ensuring exceptional guest interactions
- Cash Management
- Implement and track completion of station opening and closing checklists.
- Host shift hand-offs with incoming Manager on Duty and completion of Log Books.
- Maintenance of kitchen equipment
- Safe food storage
- HACCP documentation upkeep
- Store organization

**Week In The Life**
- Monday
- Sunday availability | 21 hours/week | Shift Lead’s have two days off per week.
- Additional Hours in Team Member positions to ensure 37+ hours/week at an hourly pay rate of $18.00 plus tips.
- Time Expectations: During the training period (4 Weeks) you will accelerate through all aspects of the business.
- Nights and Weekend shifts are part of the job requirements at Haven Hot Chicken to ensure our guests receive the best experience possible.

**Qualifications**:

- 2 years or more of experience in a leadership role within the food service or hosp

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