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Call Center Quality Assurance Representavive
1 week ago
Description:
Job Title: Call Center Quality Assurance Representative
Location: [Insert location]
We are seeking a highly motivated and detail-oriented individual to join our team as a Call Center Quality Assurance Representative. As a Quality Assurance Representative, you will be responsible for ensuring that our call center agents and field technicians are providing exceptional customer service to our clients.
**Responsibilities**:
- Monitor and evaluate call center representatives and technicians to ensure that everyone are adhering to company policies and procedures
- Provide feedback on areas of improvement and recognize areas of excellence
- Provide support to call center by addressing escalated calls and cancellations
- Process damage claims and customer complains
- Maintain accurate records and provide regular reports to management
**Requirements**:
**Requirements**:
- High school diploma or equivalent; some college coursework preferred
- Minimum of 1 year of experience in a call center environment
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Proficient in Microsoft Office Suite
- Ability to work independently and as part of a team
- Ability to commute to 11934 Barker Cypress Dr. Cypress TX 77433 daily
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