Revenue Cycle Supervisor in Office

2 weeks ago

Phoenix, United States Neighborhood Outreach Access to Health (NOAH) Full time

Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

JOB SUMMARY
The Revenue Cycle Supervisor oversees aspects of the billing, coding, accounts receivable, denial and payment posting activities to ensure maximization of cash flow while improving patient, provider and other customer relations.

Supervisory Responsibilities:

- Participates in interviewing, selecting, hiring, and onboarding staff.
- Oversees the day-to-day operations and work assignments of staff.
- Provides training, advice, and direction for staff.
- Delivers regular performance feedback and constructive performance evaluations; follows established disciplinary and termination procedures as needed.
- Ensures staff adhere to and follow all organizational policies, safety standards, and healthcare regulations.

**Duties/Responsibilities**:

- Oversees coding and charge entry/review process, submission of electronic and paper claims, monthly patient statements, accounts receivables, payment posting, credits and denial management activities.
- Monitors employee productivity and quality of work.
- Tracks and audits Accounts Receivables on an aging rotation.
- Handles escalated patient issues; resolves complaints; corrects potential billing process issues.
- Reviews and analyzes clinic level reports to ensure all scheduled services have charges updated within department guidelines.
- Identifies and works with all departments to correct potential problems from all phases of the billing process including scheduling, authorization and registration.
- Provides feedback to clinics on revenue cycle concerns.
- Ensures knowledge of and compliance with organizational policies and protocols and regulatory requirements; educates staff on changes.
- Prepare and lead staff meetings; attends, participates, and/or assists in other meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
- Performs other related duties as assigned.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

Required Skills/Knowledge/Abilities**:

- Strong leadership skills
- Knowledge of medical terminology used in medical billing, current office practices and procedures, and basic math
- Ability to elicit and evaluate information, sometimes of a highly personal and sensitive nature, from a broad spectrum of individuals and agencies
- Ability to maintain confidentiality
- Ability to work with mínimal supervision and with extensive detail, and to prepare written correspondence using correct grammar, punctuation, and spelling
- Ability to coordinate functions and work cooperatively with others
- Ability to organize work and set priorities to meet deadlines
- Knowledge of or ability to learn procedure and disease codes used in medical billing
- Knowledge of fiscal recordkeeping using an automated system and/or healthcare billing
- Knowledge of methods for qualifying for funding; collection laws, regulations, and techniques
- Ability to convince debtors of the necessity of assuming financial responsibility, and to explain the financial impact of various alternatives

**Education and Experience**:

- Associates degree or equivalent work experience required, Bachelor's degree in Healthcare or related field highly preferred
- Certified Professional Coder (AAPC or AHIMA) Strongly Preferred
- Certification in Audit Coding or RAF coding Strongly Preferred
- 3+ years of experience in multi-specialty outpatient physician billing required; 5+ years of healthcare billing office management experience preferred
- 2+ years of supervisory experience required
- 3+ years of billing and/or coding experience in a FQHC environment Strongly Preferred
- 1+ years of EPIC EHR experience Strongly Preferred

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