Housekeeper - Sun-mon 6:45am -3:15pm

3 weeks ago

Dover, United States Wentworth-Douglas Hospital Full time

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital remains among the nation’s top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.
- EVS workers maintain the cleanliness of patient rooms, common areas, bathrooms, offices, hallways, and other assigned areas. They work closely with departmental leaders and teammates to ensure high standards of cleanliness and safety are achieved in every area. EVS workers demonstrate best practice cleaning practices with knowledge and understanding Infection Control requirements for individual, staff members and patient care safety.

EVS Workers consistently demonstrate a positive attitude and the willingness to provide exceptional customer service to both internal and external customers. They demonstrate respect and maintain confidentiality in all their interactions. As with all healthcare workers, EVS workers are required to wear PPE and their work environment may include precaution rooms for patients with highly communicable illnesses.
1. Departmental functions as per policy and protocol
a. Proficient in all aspects of healthcare cleaning, using strict Infection Control cleanliness and PPE practices. This includes but is not limited to: daily patient room cleaning, common area cleaning, discharge cleaning, precaution cleaning (including but not limited to; Enhanced, Contact, Droplet, Airborne Precautions) and special tasks, included but not limited to; incubator and whirlpool cleaning requirements, as outlined in department protocols and policies.
b. Adheres to the strict Infection Control Guidelines and Standards as it pertains to hospital defined sterile areas (ex; the Operating room). Using appropriate scrub attire, cleans and disinfects sterile areas under the direction of an EVS 2; including tables, equipment, work tables, rolling equipment, walls and ceiling and emptying all waste in room.
c. Proficient in general cleaning, linen room duties, waste and soiled linen removal and project functions as per department protocols.
d. Demonstrates competence in the handling of regulated medical waste, hazardous waste, chemotherapy waste, soiled linen and general waste and adheres to the standards on an ongoing basis.
e. Functions as a member of the EVS Spill team and/or the Radiation Response Decontamination Team and adheres to standards on a going basis.
f. Anticipates hospital linen needs, distributes Clean Linen and maintains tracking and record keeping through departmental systems in a timely manner.
g. Maintains EVS closets, cart, supplies and equipment in a neat, clean and organized manner, as per department protocols.
h. Reports unsafe, damaged or broken equipment or surrounding to Plant Operations.

2. Provides exemplary customer service to internal and external customers
- Demonstrates ability to work in a fast paced medical and invasive environment, delivering clinical and patient demands within the boundaries of your role.
a. Enters occupied patient rooms in a pleasant and professional manner, adhering to department customer service and cleaning protocols.
b. Maintain a high patient service scores through Press Ganey and HCAHPS.

3. Actively participates in process improvement and quality care initiatives
- Adhere to new process improvements within the hospital and department and provide feedback.
a. Demonstrates a ‘we can’ attitude in facing departmental tasks and challenges.
b. Identifies ways to be more efficient in daily tasks while meeting infection control, patient care requirements and clinical requirements.
c. Consistently completes assignment on time and with required documentation (checklist). When unable to, effectively communicates with the Shift Lead.

**Qualifications**

**Experience Minimum Required**
- None

**Experience Preferred/Desired**
- One year in a Healthcare Housekeep

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