Station Valet Attendant

2 weeks ago

Washington, United States Motivate Full time

Is this you?
- You enjoy interacting with and helping people with their bikeshare experience
- You are teachable and eager to learn new things
- You are dependable, exhibit a strong work ethic, and take pride in your work

If yes, we have the next job opportunity for you
Motivate is looking for part-time Station Valet Attendants to provide customer service to our riders at key, busy bikeshare stations and special events in Washington DC.
About the Role
- Assist riders to check-out a bike to begin a trip, find an available dock to end their trip, and provide personal greeting and answer any questions for our riders to enjoy their bikeshare experience
- Dock / undock stations with bikes; manage inventory and provide counts to operations
- Inspect station, docks and individual bikes for safety, operability, and cleanliness; troubleshoot problems as needed
- Ensure station equipment, dock, kiosk, and bike presentation standards are maintained, ensuring all are clean, clear, and easily accessible to riders and fellow employees
- Maintain knowledge of the bikeshare system and city geography to provide excellent customer service to current and potential riders
- Follow safe work practices to create and maintain a safe working environment

About You
- You enjoy providing the best customer service possible, communicate in a friendly and helpful manner, and remain calm to solve problems for customers in a variety of circumstances
- You are comfortable with a varying work pace; and can effectively juggle completing tasks and assisting riders efficiently and in a timely manner
- You enjoy working outdoors in different seasons and weather conditions
- You know how to use a bikeshare system and can comfortably navigate around the city, providing directions when needed
- You are able to use a GPS-enabled smartphone
- You can lift to 75 pounds and stoop, bend, walk or stand for extended periods

About Motivate
We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.
Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.
Why Join Our Team
As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.
Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.
The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission.
Please be advised that this position is part of a bargaining unit where the terms and conditions of employment are governed by a Collective Bargaining Agreement.

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