Director, Community Management

2 weeks ago

New York, United States Ogilvy Full time

Ogilvy
- New York, New York
- Job Posted Date: 05/20/2024

**About Ogilvy**

Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry.

**About the Role**

As a **Director of Community Management**, you will lead the community management team for a global brand developing strategic approaches for audience growth, crafting custom responses and content for audience engagement, and helping us achieve maximum impact of the overarching brand story. You will pitch bold social strategies, ideas and frameworks and stay on top of trending content and audience behaviors to inform opportunistic content and strategies. You will work with teams to deliver our offering of an end-to-end integrated approach pulling together creative, media and data expertise to deliver nimble and result-driven campaigns for our clients. **_This is a hybrid position based in New York City._**

**What You’ll Do**
- Serve as the senior client lead for community management, working with both global and local teams across the world.
- Work with cross-functional teams in social strategy, creative, production and analytics to build the brand offering at Ogilvy including structuring the team, hiring, and building process and protocols.
- Manage the community managers across all activations for the brand from listening and responding to developing real time opportunities.
- Maintain strong understanding of social platforms and take an active role in all aspects of a social media intensive projects — identifying the brand’s issues, running competitive benchmarks, forming recommendations, building the architecture of proactive messaging, and reactive engagement.
- Develops, leads and presents thought-leadership; helps in the development of new thinking for the practice.
- Manage client teams including marketing and operations regularly, to prepare processes and operational flows for channel and content management.
- Escalate opportunities to client and serve as liaison between community management team and client teams.

**What You’ll Need**
- 10 years in a community manager role at a public relations, marketing or social media agency specifically managing teams for large brands.
- Deep expertise with leveraging social publishing tools/platforms (such as Sprinklr and Hootsuite) and managing relationships with those platforms to identify beta opportunities and deep integration.
- Strong strategic and client leader with ability to understand not only the social space but the larger business challenge and goals of the brand.
- Ability to jump on quick-turn new business, crisis-related situations and able to own and lead a team through any situation.
- Natural integrator able to partner with a variety of internal and external teams to come together to deliver community-centered approaches across tactics.
- Ability to problem solve, drive through ambiguity, and manage through client issues.
- Ability to work effectively, proactively, and seamlessly amongst an integrated agency team.
- Superior communication, organizational and time management skills with a proven ability to independently manage multiple priorities in a fast-paced environment.

**How We’ll Support You**

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

LI-AO1
- The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. _We offer a competitive benefits package,_

**Pay Range**
- $120,000—$160,000 USDAt Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

All qualified applicants will receive consideration for em

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