Financial Aid Officer

1 week ago

Orlando, United States American National University Full time

Major Responsibility Areas (MRAs)

MRA #1 Financial Assistance
- Assists prospective, current and re-entry students with all required administrative, academic, and financial paperwork and forms thru multiple delivery systems.
- Collects and/or analyzes financial data on students to determine financial assistance eligibility within institutional guidelines. Prepares the financial assistance information into a formulated plan and other required documents.
- Advises students about methods to pay for their education, financial aid eligibility, and financial assistance programs; individualizes information to the needs and situation of the student.
- Works closely with campus staff to obtain additional information and documents to secure federal financial aid for current and prospective students.
- Presents financial assistance documentation and then collects completed forms through a video conferencing system. Must be comfortable with meeting with individuals over a video chat.
- Prepares, collects, and manages important financial assistance documents through use of an electronic delivery system and makes sure those documents are included the student’s file.
- Examines and manages documents for accuracy and completeness when requesting financial assistance to be awarded.
- Answers questions for current, prospective, and withdrawn students through our toll-free financial assistance hotline or individual communication and provide accurate information.
- Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial assistance programs and eligibility.
- Works within compliance, accrediting, and university guidelines to insure proper dissemination of information to students, parents, etc.
- Performs and manages other administrative duties as assigned.

MRA# 2 Student Accounts - Account Receivables
- Monitors and verifies the accuracy of charges posted and funds received to explain to students as necessary.

MRA# 3 Compliance, Support and Backup
- Aids with audit process and daily processes with the financial aid department at Campus Support. Maintains a presence and knowledge with Title IV Student Financial Aid programs and all federal and state regulatory requirements.
- Provides support with implementing financial assistance processes.
- Maintains knowledge and awareness of status of other position responsibilities to provide timely assistance when needed.
- Collaborates with Campus Support associates to maintain compliance at the campus level.

Other duties as assigned.

**Qualifications**:

- Project a professional image and provide outstanding customer service
- Keep commitments, meet deadlines, and achieve demanding results
- Organize and execute around multiple priorities
- Cooperate and collaborate as a member of a team
- Use Microsoft Word and Excel to prepare and maintain records, correspondence, reports, and other data
- Analytical competencies
- Workdays and some evenings
- Strong interpersonal and organizational skills and attention to detail
- Strong computer skills

Pay: $38,295.07 - $42,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Work Location: Hybrid remote in Orlando, FL 32825

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