Customer Success Agent

4 days ago

Phoenix, United States Zenventory Full time

**What you will do**:

- **Become an expert in Zenventory Warehouse Management software **and the industries we serve.
- Field inbound phone calls and tickets from existing customers to help promptly **resolve any product questions and document bug reports.** Serve as an internal resource for other support agents and our dealer network.
- **Work as a technical sales agent**. Reach out to warm leads to schedule virtual demos of Zenventory (no cold calling). Earn bonuses by closing leads and onboarding and training new customers. **Guide new users from signup to successful launch**.
- Listen & document customer feedback to **help us make the software better.**:

- **Account retention**: Review activity within existing accounts to proactively identify problems and opportunities within the user base.
- Help **test new features & bug fixes**: Provide backup to our QA team during any downtime.

**Qualifications you need**:

- 1+ year of success in technical support, technical sales, customer service, account management, or a similar role. Experience with SaaS (Software As A Service) is a plus.
- Have a strong sense of curiosity about how things work and a natural talent for finding the root causes of problems.
- Self-motivated team player: This is not a lone wolf position. You must maintain good working relationships with your colleagues so you can team up to solve problems when needed, whether they are salespeople, engineers, technicians, or executives. That said, we’re a small team that doesn’t favor micromanagement, so you’ll need the ability to work well with mínimal supervision on your day to day, non-collaborative duties after your training period.
- Efficient in multitasking: You should enjoy a fast-paced environment where new challenges emerge regularly and be comfortable prioritizing these.

**Bonus points for**:

- Demonstrate the ability to **write custom scripts using XML and JSON**:

- Familiarity with how **APIs** work.
- Familiarity with inventory, retail, e-commerce, warehousing, or shipping.
- Bachelor’s degree (but relevant real-world experience is a fine substitute)
- Basic understanding of what APIs are and how they are used.

**Life at Zenventory**
- Strong “promote from within” culture and we are still in the startup phase. We reward those from our team who give 100% every day to advancing our cause, and there will be plenty of open seats to fill at our leadership table as we grow.
- Remote work flexibility* for approved team members on non-collaboration days after training *_Contingent on reliable high-speed internet access at your location. Primary residence must be in Arizona._
- Modern industrial office space in downtown Phoenix for designated collaboration days & training
- Targeted 37 hour work week & a 4 day week / 3 day weekend schedule for approved team members
- Company health insurance provided
- Company 401K available
- Generous PTO allowance that grows based on tenure
- Company-provided laptop along with any other equipment you need

**Compensation**
- Starting base salary: $50K-$60K/annually DOE.
- In addition to base salary, opportunities are available to earn bonuses based on successful customer outcomes amounting to $20k to $30k annually.

**Advancement Potential**

At Zenventory, we promote from within. Anticipated future career tracks that can grow from this position include (but are not limited to):

- Business Development: Sales Specialist, Account Manager, Channel Manager, Marketing
- Technical: QA Engineer, Product Manager, Implementation Manager, Cloud Ops Technician

Pay: $55,000.00 - $80,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance

Schedule:

- 10 hour shift

Work Location: Hybrid remote in Phoenix, AZ 85004

  • Customer Success Agent

    1 week ago

    Phoenix, Arizona, United States N.E.R.D. Power Full time

    Job Title: Customer Relations and Compression Agent Job Description: Are you ready to join a dynamic team and embark on an exciting adventure as a Customer Success/Compression Agent? We are seeking dedicated individuals who thrive on engaging with homeowners, resolving issues, and making a positive impact. As a Compression Agent, you'll be at the forefront...

  • Customer Relations Representative

    1 month ago

    Phoenix, United States Luisa Samuel - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    4 weeks ago

    Phoenix, United States Christopher D'Annunzio - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    4 weeks ago

    Phoenix, United States Mattie Taylor - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    1 month ago

    Phoenix, United States Kevin Mcgraw - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    3 weeks ago

    Phoenix, United States Kevin Mcgraw - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Relations Representative

    1 month ago

    Phoenix, United States Luisa Samuel - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Customer Relations Representative

    4 weeks ago

    Phoenix, United States Kevin Mcgraw - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Relations Representative

    3 weeks ago

    Phoenix, United States Kevin Mcgraw - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Manager

    1 month ago

    Phoenix, United States Jessica Yeatman - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryFree uniformsOpportunity for advancementPaid time offParental leaveSigning bonusTraining & developmentROLE DESCRIPTION:As an Customer Service Manager - State Farm Agent Team Member for Jessica Yeatman - State Farm Agent, you are vital to our daily business operations and...

  • Customer Relations Representative

    1 month ago

    Phoenix, United States Gunther Perdomo - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Gunther Perdomo - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make...

  • Customer Service Agent

    2 months ago

    Phoenix, United States eMerchantClub Full time

    Job DescriptionJob DescriptionThank you for calling eMerchantClub, how may I assist you today? Our customer service agents are crazy about helping our customers. As a service agent you will be given the freedom to help our incredible customers start and grow their business!We specialize in building, maintaining, and supporting our customers in growing their...

  • Customer Service Agent

    3 weeks ago

    Phoenix, United States eMerchantClub Full time

    Job DescriptionJob DescriptionThank you for calling eMerchantClub, how may I assist you today? Our customer service agents are crazy about helping our customers. As a service agent you will be given the freedom to help our incredible customers start and grow their business!We specialize in building, maintaining, and supporting our customers in growing their...

  • Customer Relations Representative

    3 weeks ago

    Phoenix, United States Devin Sothan - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Relations Representative

    3 weeks ago

    Phoenix, United States Chris Bolton - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Service Representative

    4 weeks ago

    Phoenix, United States Sean Overlock - State Farm Agent Full time

    Job DescriptionJob Description** Licensed Position **Position OverviewAre you outgoing and customer-focused? Do you currently hold an insurance license? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service...

  • Customer Service Representative

    1 month ago

    Phoenix, United States Dondrell Swanson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.We are an agency that is looking...

  • Customer Service Representative

    3 weeks ago

    Phoenix, United States Dondrell Swanson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.We are an agency that is looking...

  • Customer Service Manager

    4 weeks ago

    Phoenix, United States Chris McCoy - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceDonation matchingFree food & snacksHealth insuranceOpportunity for advancement Position OverviewState Farm Insurance Agent located in Phoenix, AZ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Chris McCoy - State Farm Agent, you will...

  • Life Insurance Position

    2 weeks ago

    Phoenix, United States Adam Kase - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Life Insurance Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...