Customer Service Representative

4 weeks ago

Los Angeles, United States AANSEACORE INC. Full time

**Key Responsibilities**:
Mortgage Loan Processing:

- **Application Review and Verification**:

- Verify borrower information and supporting documentation, ensuring compliance with regulatory and company standards.
- **Documentation Management**:

- Collect, organize, and maintain all necessary loan documentation.
- Ensure timely submission and completeness of all required documents.
- **Coordination and Communication**:

- Act as a liaison between borrowers, loan officers, underwriters, and other stakeholders.
- Coordinate with third-party services such as appraisers, title companies, and insurance providers.
- **Compliance and Quality Assurance**:

- Ensure loan files meet all federal, state, and company regulations.
- Conduct quality control checks to identify and resolve discrepancies or issues.
- **Process and Timeline Management**:

- Maintain accurate and up-to-date loan processing status in the system.

Customer Service:

- **Client Engagement**:

- Serve as the primary point of contact for clients throughout the loan process.
- Provide timely updates and respond to client inquiries professionally and efficiently.
- **Issue Resolution**:

- Address and resolve client issues or concerns related to loan processing.
- Escalate complex issues to the appropriate departments or management as needed.
- **Client Education**:

- **Feedback and Improvement**:

- Collect and analyze client feedback to enhance service quality and client satisfaction.
- Participate in training and development programs to stay updated on industry trends and best practices.

**Qualifications**:

- **Education**: High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or a related field preferred.
- **Experience**: Minimum of 2 years of experience in mortgage loan processing and/or customer service roles.
- **Skills**:

- Strong understanding of mortgage loan products, processing procedures, and regulatory requirements.
- Excellent organizational and time management skills.
- Proficiency in mortgage software and Microsoft Office Suite.
- Exceptional interpersonal and communication skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- High attention to detail and accuracy.

**Job Type**: Contract

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work Location: On the road

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