Customer Service Advisor

3 weeks ago

Miami, United States 2M EQUIPMENT Full time

**Full job description**
- **Salary: $16.50 - $19.00 per hour (DO NOT APPLY IF YOUR SALARY REQUIREMENTS ARE ABOVE THIS)**

**Customer Interaction**: Interacting with customers to understand their service needs, concerns, and requests. Providing excellent customer service and addressing any questions or issues they may have.

**Service Requests**: Receiving and documenting service requests, either in person, over the phone, or through electronic communication.

**Work Orders**: Creating detailed work orders that outline the services to be performed, including repairs, parts needed, labor involved, and estimated costs.

**Estimates**: Providing customers with accurate estimates of service costs and timelines based on the identified issues and necessary repairs.

**Scheduling**: Coordinating appointments for service with the service department's availability and the customer's preferences.

**Communication**: Keeping customers informed about the status of their service, any unexpected findings during diagnostics or repairs, and any changes in estimated costs or completion times.

**Parts Management**: Ordering necessary parts for repairs and ensuring they are available when needed.

**Documentation**: Maintaining accurate and organized records of service transactions, work orders, customer information, and other relevant data.

**Problem-Solving**: Addressing any issues that arise during the service process, such as changes in scope, delays, or customer concerns.

**Quality Control**: Ensuring that completed work meets quality standards and that customers are satisfied with the service provided.

**Billing and Invoicing**: Handling billing and invoicing processes, ensuring accurate and timely invoicing for completed services.

**Technical Knowledge**: While not always required, having some technical knowledge about the types of services being offered can be beneficial, as it helps in understanding customer needs and effectively communicating with technicians.

**Requirements**:

- Bilingual (Spanish/English)
- Dynamic
- Proactive
- Excellent interpersonal and communication skills

Pay: From $16.50 per hour

**Benefits**:

- Employee assistance program

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift

License/Certification:

- Driver's License (preferred)

Ability to Commute:

- Miami, FL 33186 (required)

Ability to Relocate:

- Miami, FL 33186: Relocate before starting work (required)

Work Location: In person

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