Barista

Position Summary:
A barista is the main person behind the counter at the coffee shop who prepares espresso-based beverages and other various coffee drinks. Baristas promote coffee consumption by engaging customers and creating quality coffee beverages.

*This is PRN position*

**Responsibilities**:
**Essential Functions**
- Greets customers as they approach the barista bar while keeping a clean, sanitary environment.
- Provides great attention to the quality of the coffee as well as the presentation.
- Able to maintain efficient customer flow, while possessing good customer service skills, identifying what specific ingredients are needed to produce the drink of choice for each customer.
- Contributes to a positive team environment, demonstrates composure, and thrives in day-to-day operations and demanding situations to provide a unique coffee experience.
- Preparing food items/grab and go’s sold in the coffee shop as ordered by customers.
- Quality and care of maintaining, cleaning, and servicing all coffee related equipment and tools while following sanitation procedures; and notifying the supervisor or manager of any necessary equipment repairs.
- Responsible for the efficient operation of the registers or other computerized order entry systems in the shop.
- Responsible for the collection and safekeeping of all charge slips, coffee vouchers, and processing rewards.
- Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members, and visitors.
- Interacting cooperatively and constructively, while communicating in an open, honest, gracious, and compassionate manner.
- Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA (Family & Medical Leave Act), and other federal, state, and local standards.
- Dresses and grooms according to the Orlando Health and department specific policy to ensure a professional appearance.
- Maintains compliance with all Orlando Health policies and procedures.

Qualifications:
**Education/Training**
- Ability to read and recognize similarities and differences between words and between series of numbers.
- Ability to write simple correspondence.
- Ability to respond to common inquiries or complaintsfromcustomers.
- Effective oral communication skills
- Ability to build relationships

**Licensure/Certification**
None.

**Experience**
180 days of previous cash handling experience required.