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Laptop Imaging Technician

4 months ago


Silver Spring, United States ITegrity, Inc. Full time

ITegrity is seeking a Laptop Imaging Technician for a project to provide a managed approach for a laptop refresh project:

- Create Standard Operating Procedures (SOPs) for staging and deploying new laptops.
- Encrypt laptops with McAfee ePO.
- Add laptops to an Active Directory Domain and troubleshoot
- Tag new laptops with property tags and enter data into a property management system.
- Communicate with end users, following established processes.
- Schedule laptop transition with end user via appointment slots
- Deploy and/or mail imaged laptops to end users.
- Perform printer set up, if needed.
- Supporting customers with the transitioning to their new laptop by assisting with first time login, performing a joint QA check, and transferring data from the old laptop. This may be performed in-person or remotely.

Preferred
- Associates Degree in computer science
- A+ Certified
- Network+

Other Requirements
- Ability to maintain strict confidentiality.
- Regular attendance is a requirement of this job.
- In-office, onsite required
- Ability to communicate effectively, both verbally and in writing.
- Must be a US Citizen and able to obtain a Public Trust Clearance

**Salary**: $45,000-$60,000

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Silver Spring, MD 20910: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What are your salary requirements?
- Are you a US Citizen?

**Education**:

- Associate (required)

License/Certification:

- CompTIA A+ (required)

Work Location: Hybrid remote in Silver Spring, MD 20910