Account Services Manager

Description:
**What sets us apart?**
- Competitive compensation plan, base salary, and annual incentive
- Personal Development
- Health Benefits: medical, dental, vision, short term and long
- term disability and wellness programs
- 401-k plan with company match
- Comprehensive Paid Time Off and Holidays
- Collaborative and Innovative work environment
- Employee discounts and much more

**Company Overview**

Vantage Apparel is the nation’s top source for custom logo apparel, serving as the premier choice of renowned global brands. Established in 1977, we have consistently demonstrated B2B innovation in the promotional apparel industry and earned the prestigious designation of one of the “Best Places to Work” in our field. In 2022, our commitment to excellence in apparel decoration was underscored by securing the 26th PPAI Gold Pyramid award for embroidery, the 12th ASI Distributor Choice Award for Decorated Apparel, and the Silver Pyramid Award for embroidery and Video content. These honors affirm our persistent dedication to setting industry standards.

**Role Highlights**

The Account Services Manager plays a crucial role in nurturing and maintaining customer relationships within their assigned territory. This position includes the supervision of the order processing system, prompt resolution of customer queries, and the delivery of exceptional service to clients. Collaborative engagement with internal departments is essential, as the Account Services Manager actively contributes to refining our customer care strategy, thereby reinforcing our commitment to providing outstanding support. Success in this role relies on a dedicated focus on customer satisfaction and effective communication skills to navigate and resolve challenges as they arise.

**Essential duties and responsibilities **include the following. Other duties by be assigned.
- Maintain a comprehensive understanding of our products, services, and industry trends to effectively advise and support clients, ensuring operational excellence.
- Proactively seek opportunities to elevate the customer experience by refining processes and implementing innovative solutions.
- Cultivate robust relationships with clients in the assigned territory, ensuring their needs are met with excellence.
- Manage the end-to-end order process, ensuring accuracy and timeliness in every transaction.
- Address customer inquiries promptly, demonstrating empathy and proficiency to uphold satisfaction levels.
- Collaborate seamlessly with internal teams to optimize customer satisfaction and retention strategies.
- Monitor and evaluate key performance indicators related to customer satisfaction and account management, providing insightful reports for strategic decision-making.
- Proactively oversee order progress, promptly addressing any issues and ensuring customers are kept informed of significant updates.
- Define and refine customer service workflows to enhance efficiency in order entry tracking and transparency in production processes**.**:

- Utilize analytical acumen to identify trends and opportunities for improvement, collaborating cross-functionally to implement impactful initiatives.
- Collect and analyze customer service performance data, leveraging insights to drive continuous improvement and deliver exceptional service.

**Requirements**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Demonstrate forward-thinking and proactivity as a leader, with strong organizational skills, meticulous attention to details, and respectful coaching demeanor.
- Collaborate effectively across all levels and with external stakeholders to support overarching goals and objectives.
- Efficiently handle and prioritize multiple projects concurrently, demonstrating the ability to solve both simple and complex problems.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Familiarity with decorated apparel industry, encompassing key concepts and operational dynamics.
- Exhibit outstanding written and verbal communication skills, ensuring clear and effective interaction with clients and team members.

**Education and/or Experience**
- Bachelor's degree (B. A.) or a minimum of three (3) years of relevant experience or an equivalent combination of education and experience in the field of customer service management.

**Computer Skills**
- Demonstrated high proficiency with Microsoft Office Suite, including word, Excel, and Outlook.
- Familiarity with CRM systems and practices to enhance customer relationships.

**Certificates, Licenses, Registrations**

May be required to have a valid driver’s license and meet Vantage Driver Approval requirements.

**At Vantage Apparel we are committed to equal employment opportunities regardless of race,