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Client Care Coordinator

4 weeks ago

San Diego, United States SYNERGY HomeCare of Central SD Full time

**POSITION**:Client Care Coordinator/Recruiter

The Client Care Coordinator/Recruiter is primarily responsible for the management of the recruitment, hiring, staffing and scheduling of caregivers that meet the client's needs. Ensuring quality and excellent care for each of our clients.

**Compensation**:
$18.50-$20.00/hr. DOE

**Qualifications**
- High school diploma or GED.
- Must be able to work after hours on-call schedule.
- Proficient in Microsoft Office skills.
- Proficient typing skills.
- Six (6) months of previous agency staffing or recruiting experience.
- Must be able to adhere to confidentiality standards and professional boundaries at all times.
- Ability to remain calm and professional in stressful situations.
- Ability to multitask.
- Effective problem-solving and conflict-resolution skills.
- Excellent organization and communication skills.
- Quick-thinking and astute decision-making skills.
- Must be able to speak, write, read and understand English.
- Healthcare experience a plus Bilingual (English/Spanish) a plus.

**Other Skills/Abilities**:

- Must be able to adhere to confidentiality standards and professional boundaries at all times.
- Ability to remain calm and professional in stressful situations.
- Ability to multitask.
- Attention to detail.
- Demonstrates great time management.
- Effective problem-solving and conflict-resolution skills.
- Excellent organization and communication skills.
- Quick-thinking and astute decision-making skills.

**RESPONSIBILITIES**:

- Responsible for collaborating with the office team, operations and executive leadership in the performance management of the field staff
- Maintains a current awareness of the availability, abilities and limitations of each field/external staff member
- Demonstrates a thorough knowledge and adherence to company policies and procedures
- Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions
- Demonstrates an active and positive role in evaluating staff performance
- Maintains an excellent rapport with clients and caregivers and effectively promotes harmonious interpersonal relationships
- Assist in conducting orientation and training for new staff members
- Coordinates staffing needs
- Manage and maintain staffing schedule according to office guidelines
- Coordinates caregiver orientation and training scheduling
- Coordinate caregiver work schedules by allocating employees in shifts and positions
- Coordinate shift backup plan in the event of caregiver tardiness or absences.
- Is the primary point of contact with client's family regarding staffing schedules
- Performs duties in an office environment with occasional field visits during agency operating hours to client homes for quality assurance.
- Must provide back up care for clients on an additional needed basis.
- Must be fully credentialed according to state of CA home care aide guidelines.

**Schedule**:

- M-F: 8:30am-5:30pm
- On Call Rotation

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