Patient Services Rep

2 weeks ago

Folsom, United States Dignity Health Medical Foundation Full time

**Overview**
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

**Responsibilities**

**Position Summary**:
Dignity Health starts out with one goal at our core
- Excellent care delivered with compassion for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting
- Healing and Humankindness
- we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team you
- ll work in a culturally diverse environment that supports your success and career development.
- yes
- . Patient Service Representatives may assist with patient calls from multiple locations and specialties and hours may vary as needed.

**Minimum Qualifications**:- High School Diploma or equivalent- Must be able to pass Contact Center Final Exam after completing the Contact Center training course- Demonstrated skills in customer service excellence including active listening problem solving and the ability to remain calm in emotional or stressful situations- Attention to detail customer service and keyboarding skills-
- Computer skills customer service skills and behavior and data entry will be assessed via Call Center Assessment

**Preferred Qualifications**:
- Experience in a patient-focused healthcare environment- One (1) year experience in high volume multichannel contact center- One (1) year of higher education some college

***

**This position is represented by SEIU-UHW**

**Pay Range**
$23.10 - $26.07 /hour

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