Program Coordinator, Exec Ed

2 weeks ago


New Haven, United States Yale University Full time

**Program Coordinator, Exec Ed**:

- School of Management - Executive Programs
- 88221BR

**University Job Title**
- Program Coordinator

**Bargaining Unit**
- L34 - Local 34 (Yale Union Group)

**Time Type**
- Full time

**Duration Type**
- Regular

**Compensation Grade**
- Labor Grade D

**Wage Ranges**
- Click here to see our Wage Ranges

**Searchable Job Family**
- Administration, Secretarial

**Total # of hours to be worked**:

- 37.5

**Work Week**
- Standard (M-F equal number of hours per day)

**Work Location**
- Central Campus

**Worksite Address**
- 121 Whitney Avenue
- New Haven, CT 06510

**Work Model**
- Hybrid

**Position Focus**:

- The Learning Delivery Specialist is responsible for the curricular and operational aspects of executive education programs for the Yale School of Management (SOM) executive education clients, supporting a range of domestic and international programs. Programs may be delivered in-person or online. Working collaboratively with the Learning Success and Learning Operations teams and various administrative departments at SOM, the Learning Delivery Specialist will support programs as assigned, taking on responsibility for all activities necessary with the planning and delivery of programs of the highest quality. This position reports to the Assistant Director for Learning Delivery.
- Work closely with the Learning Success and Learning Operations teams to coordinate the necessary advance and contingency planning to ensure the smooth and successful execution of client learning initiatives. Coordinate travel logistics, room and meal planning, and local transportation for assigned clients and projects. Serve as a liaison on event related matters.
- Develop strong working relationships with the university, vendors, international stakeholders, faculty, and clients. Able to clearly communicate and adapt to faculty requests. Work closely with Learning Design colleagues to support the timely compilation, production, and distribution of course materials. Contribute to the development and improvement of innovations and program enhancements that will improve customer satisfaction, program effectiveness, and operational efficiency.
- Serve as onsite troubleshooter for client programs and individual program participants. Draft, edit, proofread, and disseminate external and internal stakeholder communications related to program delivery. In collaboration with colleagues in the Learning Success and Learning Operations teams, monitor contracts, participant feedback, program budgets, and expenses with suppliers. As needed and directed, research benchmarking data on pricing and services in the market, to improve the department’s delivery of services.
- Maintain and manage various education platforms. Logistically plan and execute live online programs using Zoom. This includes tech troubleshooting, coordination with faculty, and executives. Other projects as assigned. The following Essential Duties are generic in nature; the information contained in this Position Focus are most relevant to this position.

**Dept/Section URL**

**Essential Duties**

**Required Education and Experience**
- Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

**Required Skill/Ability 1**:
**Required Skill/Ability 2**:

- Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, administrators, and corporate contacts. A team player who works well with other members of the staff.

**Required Skill/Ability 3**:

- Possesses a positive and can-do attitude that supports the mission of the school. Proven ability to work successfully in a fast-paced and changing environment. Ability to flex schedule or work overtime on nights and weekends.

**Required Skill/Ability 4**:

- Excellent organizational skills, attention to detail and accuracy with demonstrated ability to concentrate and perform with constant and varied interruptions, ability to prioritize to meet deadlines and conflicting demands in an organized manner.

**Required Skill/Ability 5**:
**Preferred Education, Experience and Skills**:
**Physical Requirements**
- Ability to travel may also be required.

**Weekend Hours Required?**
- Occasional

**Evening Hours Required?**
- Occasional

**Drug Screen**
- No

**Health Screening**
- No

**Background Check Requirements**

**COVID-19 Vaccine Requirement**
- The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:**Posting Disclaimer**
- The intent of this job description is to provide a representative summary of the essential functions that will be required of the position a



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