Protective Services Case Aide

2 weeks ago

Boston, United States Central Boston Elder Services Inc Full time

***:
The Protective Services Case Aide works under the supervision of the Protective Services Trainer/Supervisor. He/she will support the daily administrative tasks and assist PSWs as requested. Must be able to work in an environment that handles highly confidential matters. Although this position encompasses a high administrative component, he/she will be exposed to tasks assigned to PSWs. This role has been designed to provide him/her with the training required to transition to a Protective Services Worker.

**Responsibilities**:

- Assist with printing and faxing highly confidential information.
- Forward PS documents received to the correct PS staff member
- Assist with scanning letters into the Adult Protective Services System
- Research information in the SAMS System
- Under the supervisor's direction, assists with making referrals for clients.
- Assists with making follow-up calls to clients and collaterals as instructed.
- Assist with the collecting of monthly legal and language interpreter records for Fiscal billing/payment if authorized
- Help update incoming Intake Reports and complete data entry notes/attach intake data to ensure compliance if authorized.
- Create and send mailings to consumers and other agencies as directed by PDS and Assist PSD as instructed if authorized
- Will assist in preparing and coordinating materials and space for program-related training and meetings.
- Participate in training activities as required
- Attend PSW group meetings, including Ground Rounds
- May be asked to accompany PSWs on home visits
- Support staff with a review of care plans and ongoing client services.
- Protects consumers’ Personal Health Information (PHI) and reports any suspected security breaches by HIPAA regulations
- Performs all services by State and Federal regulations and CBES policies and procedures
- Other duties as assigned.
- ** Qualifications and Characteristics**
- Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic, and racially diverse environment.
- Must be organized and detail-oriented, possess strong time management and priority-setting skills, with the ability to handle diverse responsibilities and work independently with mínimal supervision.
- Must be capable of working with high independence, using sound judgment to anticipate and resolve issues as they arise.
- Strong computer knowledge, proficient with Microsoft Word, Excel, and PowerPoint, and proficient in typing; preferred knowledge or an ability to develop a solid working knowledge of a client database management system.
- Ability to work in a fast-paced and changing environment.
- A natural disposition to be flexible and collaborate unselfishly in a team-oriented organization.

**Educational Requirements and Work Experience**
- Bachelor’s Degree with previous experience working with a diverse population.
- Prior experience working within a nonprofit organization is desirable.**Physical Requirements of the Job**
- General office environment.
- May have to lift to 10-15lbs.
- Work requires regularly standing, stooping, and bending.

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