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Customer Service Team Leader
1 week ago
Overview:
The Customer Service Team Leader is responsible for providing quality and efficient customer service to all customers by providing daily leadership to customer service staff.
**Responsibilities**:
- Provide assistance and coaching to CSRs on a daily basis to assist with meeting service levels.
- Ensure appropriate call handle times by promptly assisting CSRs
- Handle escalation calls from Customer Service staff.
- Reply to Customer Service and PSC Requests
- Assist the Customer Service Team with technical/system issues.
- Identify system issues that need to be escalated and submit Help Desk ticekts for the team
- Must be able to work Monday-Friday 12:00 pm -8:30pm EST or 9:00 am -5:30 pm PST.
Qualifications:
- Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
- Ability to work in a fast-paced environment.
- Leadership, coaching and mentoring skills.
- Self-motivated.
- Strong work ethic and dependability.
- Computer proficiency required.
- Minium of 2 years’ Contact Center experience.
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