Supervisor

2 weeks ago

Lafayette, United States Malibu Jack's Full time

**Supervisor**
**Location: Malibu Jack's Lafayette**
**Position Type: Part Time**

**Company Overview**:
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

**Job Summary**:
The Supervisor position assists the Operations Managers and General Manager with real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.

**Key Responsibilities**:

- Assist managers in overseeing the daily operations of all crew at your facility
- See that standups meetings pre-shift are completed
- Document attendance issues following attendance policy
- Ensure inspections are completed. Problems must be tagged, report & follow-up
- Verify that the park is clean. Delegate cleaning duties to team members
- Timekeeping - Approve times. Ensure that management staff at your facility are approving clock-in/out punches each shift. This must be done each shift.
- Complete daily schedule template the previous day to ensure all positions are covered
- Assess team and move crew around as needed
- Assess team for training and re-training needs
- Field guest complaints
- Incident Reports
- Assist Operations Managers in completion of guest and team member incident reports as needed
- Help Manager ensure reports are completed and turned in within 24 hours
- Ensure team members who are injured are retrained if that was the cause
- If team member needs medical attention call Safety Manager immediately
- Perform other duties and responsibilities as required or requested.
- Schedule crew members for your designated location

**Ongoing responsibilities are**:

- Support GMs goal of ensuring team meets or exceeds turn over times
- Assist with ride audits if needed. Retrain/coach as needed
- Update standup meeting info. Communicate to other operations managers if something is added or changed
- Ensure facility is well maintained. Notify GM is something needs to be fixed.

**Education**
- High School diploma or GED equivalent required
- Experience supervising, coaching and developing staff.

**Qualifications**:
Position Type/Expected Hours of Work
- This is a part-time position and hours of work and days are determined by the General Manager. Evenings, weekends and some holidays are required as job duties demand.

**Requirements**:
The physical demands described here are representative of those that must be met by a crew member to successfully perform the essential functions of this job.
- While performing the duties of this job, the crew member is regularly required to talk or hear.
- The employee frequently is required to stand; walk; bend; use hands to handle, or feel; and reach with hands and arms.
- Could lift at times up to 50lbs.

**Notice of E-Verify Participation**: Five Star Parks & Attractions participates in the E-Verify program.

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