Director of Operations

4 weeks ago


River Forest, United States Fresenius Medical Care Full time

PURPOSE AND SCOPE:
Directs, administers and controls the day to day operations and activities of dialysis facilities and programs in an assigned area ensuring compliance with established company and regulatory guidelines and procedures in order to provide high quality dialysis services and outstanding patient care to the community. Responsible for oversight of RRI and RTG research projects. Actively participates in board meetings with Joint Venture partners. Participates in the implementation of divisional and company initiatives and strategies. Practices cost containment strategies, maintaining profitability and growth of area while ensuring compliance with all pertinent company policies and regulatory requirements. In partnership with the Business Leadership team responsible for the development of new business opportunities to meet the business goals for treatment growth. Supports FMCNA'smission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including followingall regulatory and Fresenius policy requirements.

DUTIES / ACTIVITIES:
CUSTOMER SERVICE:
Responsible for driving the RRI culture through values and customer service standards.

Accountable for outstanding customer service to all external and internal customers.

Develops and maintains effective relationships through effective and timely communication.

Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

- Directs and oversees the dialysis business of assigned facilities within a defined area through effective leadership and management of customer service, quality patient care, marketing of RRI and responsible fiscal management. Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy.
- Works closely with RRI Research to review and implement clinical studies. Ensure that the staff is properly educated on all new protocols. Participate in Research staff meetings as needed.
- Responsible for direct oversight of all RTG product research. Coordinates market preference studies with RTG marketing.
- Participates in all Board meetings with Joint Venture partners. Prepares and reviews operations reports.
- Participates in the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company. Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division's and company's goals and objectives. Implements facility-specific and area quality goals and action plans in order to achieve RRI quality standards.
- Collaborate with RTG sales, marketing and senior management in various programs and projects, in order to maximize earnings in FMC
- Responsible for the development of new business opportunities.
- Develop and maintain collaborative relationships with RTG Sales and Marketing departments to facilitate technology integration in RTG sponsored initiatives.
- Identify and follow up leads for potential acquisitions, development of new business opportunities through de novos, joint ventures, and management agreements. Support establishment of new modalities within existing inventory.
- Focuses on same store growth, de novo projects and the development of relationships with local market nephrologists to ensure treatment growth at or above market standards.
- Provides leadership in formulating, representing, and implementing the business goals and objectives regarding treatment growth initiative.
- Provides leadership for supporting evaluations and operational integration of innovative technologies.
- Provides leadership, support and guidance to facility management including clinical and technical managers and other support staff and the Operations Manager. Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process. Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR.
- Responsible for aggressively addressing and acting upon adverse events and action thresholds in area of responsibility.
- Collaborates with VP to develop clinic budgets, monitoring performance to ensure optimal, efficient and effective operations practices within regulatory and company guidelines.
- Responsible for profit and loss management of each assigned facility/program including optimal performance of facility operations to achieve or exceed budgets and key performance indicators.
- Works closely with Managed Care department to increase the payor mix and to retain commercial patients.
- Manages the payroll and oversees facility expenses andaccounts payable for the assigned area practicing cost containment strategies as appropriate.
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