Equipment Dispatcher

Job Title: Equipment Delivery and Pickup Dispatcher

**Job Description**:
Key Responsibilities:

- Coordinate and schedule equipment delivery and pickup requests from customers.
- Assign delivery and pickup tasks to employees based on location, equipment type, and availability.
- Ensure timely and efficient delivery and pickup of equipment by communicating with customers, employees, and other stakeholders.
- Update and maintain delivery and pickup schedules using computer software and other tools.
- Provide excellent customer service by addressing customer inquiries and concerns regarding delivery and pickup of equipment.
- Monitor equipment inventory levels and recommend purchases or rentals as needed.
- Track employee hours and equipment usage for billing and reporting purposes.
- Ensure compliance with safety and regulatory requirements for equipment delivery and pickup.
- Collaborate with other departments to identify and implement process improvements and best practices.

**Requirements**:
High school diploma or equivalent.

2+ years of experience in dispatching or logistics.

Knowledge of the equipment rental industry and related regulations.

Excellent communication and organizational skills.

Strong attention to detail and ability to multitask in a fast-paced environment.

Proficiency in computer software and tools, including dispatching and inventory management systems.

Ability to work independently and as part of a team.

Valid driver's license and clean driving record.

What is the standard operating procedure for this role?

The standard operating procedure for the Equipment Delivery and Pickup Dispatcher role typically includes the following steps:
2. Scheduling and dispatching: The dispatcher schedules and assigns delivery and pickup tasks to employees based on equipment availability, location, and other factors.

3. Communication: The dispatcher communicates with customers to confirm delivery and pickup times, and with employees to provide task assignments and updates.

4. Tracking and reporting: The dispatcher tracks equipment inventory levels, employee hours, and equipment usage for billing and reporting purposes.

5. Safety and compliance: The dispatcher ensures compliance with safety and regulatory requirements for equipment delivery and pickup, and communicates any issues or concerns to appropriate parties.

6. Customer service: The dispatcher provides excellent customer service by addressing customer inquiries and concerns regarding the delivery and pickup of equipment.

7. Process improvements: The dispatcher collaborates with other departments to identify and implement process improvements and best practices.

The exact procedures may vary depending on the specific requirements of the company and the equipment being rented. The goal of the standard operating procedure is to ensure that all equipment deliveries and pickups are scheduled and completed efficiently, safely, and with a high level of customer service.

Pay: $25.00 - $35.00 per hour

Expected hours: 35 - 60 per week

**Benefits**:

- 401(k)

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Microsoft Excel: 3 years (preferred)
- Dispatching: 3 years (preferred)

Work Location: In person