Supervisor

1 week ago


Palm Desert, United States West Coast Cannabis Club Full time

WCCC is looking for a supervisor to lead our excellent service team. The supervisor will assist the Store Manager in motivating and inspiring the team to achieve store productivity goals. Ensuring the individual and collective skills of the team are utilized effectively, and both the staff and the customer experience is positive. Effectively manages store operations while ensuring consistency and compliance.

**Responsibilities**:

- Drive and maximize store sales to achieve goals and maintain payroll within budgetary guidance.
- Establish, teach, and demonstrate exceptional customer service.
- Provide the team the tools necessary to ensure customer satisfaction and provide positive resolutions to challenges and complaints from customers.
- Ensure compliance with all company policies and procedures and follow all safety standards to ensure a safe work and shopping environment.
- Recruit, train, develop, and retain qualified team members to ensure staffing needs are consistently met.
- Open and close the store
- Reconcile cash drawers
- Resolve discrepancies
- Upholds compliance and regulatory requirements.
- Maintains the reputation of the store.
- Ensures product inventory is entered correctly and organized for proper purchasing.
- Protects employees and customers by providing a safe and clean store environment.
- Assigns workers to specific projects such as cleaning or restocking.
- Notify staff of new procedures, policies, and regulation updates/changes.
- Educate and train staff on all current and new products.
- Demonstrate ability to speak at a high level about the business.
- Processes customer returns/exchanges
- Addresses customer and staff concerns by using best practices to deescalate issues or conflicts
- Upholds company standards and policies
- Oversee the daily operations of the retail store, ensuring smooth and efficient functioning

**Qualifications / Requirements**:

- High School Diploma or GED.
- Must be 21 years of age or older.
- Must be reliable and dependable with a good work ethic.
- 2-5 years of senior leadership experience in retail, customer service, hospitality, food service, or a related field.
- Must be available to work evenings, weekends, and holidays as needed.
- Ability to multi-task and time management.
- Must be able to adapt to changes in the work environment.
- Must be detail oriented and take directions well.
- Must have expert knowledge of medical cannabis, related vocabulary, and product offered.

Note: This job description is not intended to be all-inclusive. The supervisor may be required to perform other related duties as assigned.

**Job Types**: Full-time, Part-time

Pay: $17.50 - $20.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- 2 years

Shift:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday
- Weekends as needed

Work Location: In person


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