Field Service Technician

3 weeks ago

Gaithersburg, United States WSSC Water Full time

The **Field Service Technician **reads, installs, and replaces small residential and commercial water meters and their reading devices and responds to billing questions. The technician also disconnects and subsequently reconnects water/sewer services of delinquent customers.**Essential Functions**
- Troubleshoots and repairs electronic metering systems
- Inspects customer property, including plumbing fixtures for leaks or meter defects, and reports findings to customers and to appropriate Customer Relations staff
- Inspects job site to ensure that conditions are in compliance with WSSC Water standards for meter installation
- Disconnects and subsequently reconnects water/sewer services of delinquent customers
- Installs simple and advanced automatic metering systems
- Installs wiring for meter reading systems
- Installs, replaces, and performs preventive maintenance on residential and commercial water meters, and remote reading devices
- Investigates meter readings out of tolerance
- Locates and performs jobs on appointment schedule
- Maintains accurate records of repairs and completes work tickets and reports
- Performs emergency meter repairs
- Performs small meter turn-ons and turn-offs for non-payment and/or customer requests, and may collect payments
- Records daily work activities and prepares periodic reports
- Repairs and replaces malfunctioning, leaky, noisy water meters
- Requisitions supplies and consistently maintains inventory of meters and spare parts on vehicles
- Satisfies on-the-spot customer inquiries regarding billing procedures and consumption problems
- Takes measurements and sketches location of meters and curb boxes
- Uses a wide variety of hand tools (some powered) in cramped and often adverse conditions
- Drives a vehicle to conduct WSSC Water business

**Other Functions**
- May read meters as required
- May test equipment to troubleshoot small meters
- Performs other related duties as assigned

**Work Environment And Physical Demands**
- Work is performed in an outdoor environment**Required Knowledge, Skills, And Abilities**
- Good knowledge of various small water meter components, meter operation principles, procedures for assembly and installation of outside and inside meters with and without remote systems, and plumbing code regulations
- Good knowledge of geographical areas of Montgomery and Prince George’s Counties
- Skill in the use of common hand and power tools and equipment
- Ability to perform moderately to heavy physical exertion under adverse weather conditions, terrain and underground vaults
- Ability to resolve mechanical meter problems
- Ability to exercise good interpersonal communications skills
- Good mechanical skills
- Ability to complete first aid training
- Ability to operate and understand electrical circuit testers
- Ability to operate a computer terminal and understand its functions
- Ability to follow verbal and written instructions and to write in a legible manner when preparing work tickets
- Ability to work effectively with Commission employees and the public

**Minimum Education, Experience Requirements**
- High school diploma or equivalent
- 1+ years of meter reading experience in a related industry

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