Rider Education Coach

3 weeks ago

Orlando, United States American Road Group Full time

**Job Data**

Job Title
- Rider Coach

Department
- ..Rider Education

Supervisor
- Rider Support Services Manager

Pay Class / FLSA Status..Contract / Non-Exempt

**Summary Description**

Provides instruction and assistance to Rider Education students and assist them in becoming ARG Bike Owners.

**Key Results Areas**
- Provide prompt, dependable and safe Rider Education training on a consistent basis.
- Integrate Rider Education Students into the dealership family.
- Maintain a high degree of customer satisfaction.
- Establish and maintain a safe and objective learning environment
- Provide objective feedback to students allowing them to build confidence and develop safe riding habits.
- Provide a welcoming atmosphere for customers, external and internal at all times.
- Establish and maintain a working relationship with Sales management Team and Reception.

**Major Duties and Responsibilities**
- Daily Rider Education Instruction
- Serve as ambassador for American Road Group to include: acquiring, recruiting, training, and integrating new customers.
- Deliver MSF/HDRA and State sponsored training on a consistent, measurable basis.
- Report and maintain incident records as they pertain to classes and students
- Report any maintenance issue on a timely basis
- Responsible for maintaining continuing education/certification requirements by the State, MSF, and HDMC.
- Responsible for accuracy and completeness of all training records
- Maintain working knowledge of student registration process.
- Act as a liaison to State, and the MSF
- Serve as ambassador for American Road Group to include: acquiring, recruiting, training, and integrating new customers.
- Keep management informed of sale leads, market trends, pricing and product offerings.
- Monitor and insure compliance w/ safety regulations.
- Maintain state motorcycle endorsement, clean driving record and current MSF Rider Coach Certification. Must be able to meet MSF/HDRA & State Codes of Ethics.
- Partner w/ staff to ensure a total team approach to operations and quality assurance.
- Responsible to mentor and assist in the training of new Rider Coaches
- Possess product knowledge and act as contact in the sales process.
- Support the Rider’s Education Team, the Reception Department, and all other departments as needed.
- Dealership Customer Integration
- Serve as ambassador for American Road Group to include: acquiring, recruiting, training, and integrating new customers.
- Work directly with Reception to relay new information on prospects to be entered in the CRM.
- Work directly with Sales Management to set up VIP introductions and maintain CRM.
- Work directly with dealership departments during dealership tours.

**Supervisory Responsibilities**
- Direct supervision of Range Aides

**Commitments**
- Lead by example
- Integrity beyond question
- Responsiveness
- Follow Up
- Continuous Improvement
- Treat all employees and customers fairly, courteously and with dignity at all times.
- Model superior customer service behavior for all personnel.
- Maintain program integrity and act as an ambassador to LHD & MSF.

**Qualifications and Job Requirements**
- Current certifications by Harley-Davidson Motor Company (Harley-Davidson Riding Academy) and the Motorcycle safety Foundation.
- Knowledge and experience with Sales of Harley-Davidson motorcycles, and/or motor vehicles sold by a dealership.
- CPR and First Aid Certified.
- Current motorcycle license.
- Own or operate a motorcycle on a regular and frequent basis.
- Ability to remain composed in crisis situations
- Flexibility in scheduling to meet the needs of the business unit.

**Physical Demands**
- The noise level in the work environment is usually loud.
- Occasionally required to bend, stoop, crouch, reach, and handle tools.
- Occasionally requires the ability to lift training motorcycles.
- Occasionally requires the ability to balance and push a 400+ lb. motorcycle.

**Working Conditions**
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborn

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