Manager, Quality Assurance

4 weeks ago

Chantilly, United States Gate Gourmet Full time

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for food safety and quality engineering and control on processes supporting operation, system, policy and procedure auditing; leads quality improvement projects, drives defect prevention on flight attendant comments and detections. Acts as the primary business quality project manager for Corporate Quality Assurance requirements and regulations.

Main Duties and Responsibilities:

- Supports all customer and regulatory audits within the responsible facilities
- Works side-by-side with Operation Managers to assure compliance to HACCP requirements are met
- Works as part of the corrective action team to address non-conformities related to product, process and service
- Executes monthly self-assessments on the elements of food safety
- Executes the required food safety related testing as defined in HACCP plan
- Plans for quality (capital, supplier quality, plant quality).
- Evaluates and reports on performance trends related to quality
- Manages Quality Engineering projects, including operative supportive functions
- Leads and monitors improvement projects as assigned
- Audits implementation of quality systems for effectiveness by verifying activities
- Responsible for maintaining and managing the corrective action system
- Monitors the accuracy and compliance of HACCP records as defined in the corporate procedures
- Reinforces quality awareness to the management and work staff
- Schedules and manages the daily activities and task of the sanitation porters (if defined as a responsibility)
- Manages continuous improvement projects in quality elements
- Plays a key role in implementing the business management system
- Implements the quality system detailed in the quality manual
- Champions quality improvement efforts and initiates problem solving efforts and assures implementation
- Drives prevention vs. detection of defects tracking key performance indicators and daily patrol of production areas
- Responsible to lead product defect investigations
- Responsible to lead investigations of alleged food poisoning, Hard-foreign and soft foreign objects
- Responsible to manage the compliance with USDA / APHIS regulations
- Responsible to manage food product suppliers of the unit including auditing of local suppliers
- Coordinates actions to prevent the occurrences of nonconformities to internal, Federal and State laws
- Maintains customer compliance resolution on defects including alleged food poisoning if needed
- Responsible for the identifying and maintaining of key performance metrics for the Quality organization
- Continuously improves plant procedures for monitoring and ensuring conformance to specifications for incoming raw materials as well as for finished products
- Acts as the primary liaison to Corporate QA Compliance Team
- Plays a key role in training and coaching of quality requirements to all levels in the business unit’s organization
- Responsible for safety, quality and compliance to customer specification
- Ensures optimum business processes to support full customer and regulatory compliance in terms of quality and food safety
- Stays attuned to and prepares adaptation to changes in customer, company and regulatory changes in requirements
- At times liaises with customers and regulatory agencies
- Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
- Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI “Preventive Controls Qualified Individual” according to company policy.
- Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification.

**Qualifications**:
**Education**:

- Bachelor's degree in food science, quality, technical or business related field from an accredited 4-year college or university required

Work Experience:

- Minimum of 5 years quality assurance experience in a manufacturing environment, with preference in food manufacturing

Job Skills:

- Advanced technical knowledge in catering processes and design functions, manufacturing methods, inspection, statistical methods and quality auditing
- Knowledge of lean standard tools, TQM methodology
- Basic lean, six sigma knowledge, and continuous improvement understanding a plus
- Detail oriented
- Project management experience
- Strong organizational skills, able to prioritize responsibilities and multi-task

Technical Skills: (Certification, Licenses and Registration)
- ServeSafe certification preferred
- HACCP certified

Language / Communication Skills:

- Strong interpersonal skills, interact well with multiple departments as required
- Able to work with little supervision
- Excellent reading, writing, and oral communication skills
- Multi-lingual a

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