Customer Service Representative

4 days ago

South Holland, United States Niagara LaSalle Full time

**CUSTOMER SERVICE REPRESENTATIVE**

We are looking for an experienced **Full-Time** Customer Service Representative. This position is located in **South Holland Illinois**. We maintain an absolute commitment to the safety of our employees and customers. This is demonstrated by a pledge to the well-being of the community and the environment.

**RESPONSIBILITIES**
- Interact daily and directly with customers regarding the pricing of products, taking customer orders, open order inquiries, building loads for shipments, and resolving customer service issues.
- Working in conjunction with the Outside Sales Team to build relationships to sell our product and service the customer.
- Monitor and assist in maintaining appropriate inventory levels consistent with the financial and other objectives of the Company.
- Develop, maintain, and institutionalize product, customer, and business process knowledge.

**QUALIFICATIONS**
- An associate's degree in a business-related field or previous customer service in a manufacturing or steel industry is helpful.
- 3 or more years of experience in a sales or customer services position
- Strong verbal and written communication skills.
- Strong computer skills, including Outlook, Excel, and Word.
- Must be able to identify customer concerns and requirements, communicate such internally to appropriate individuals and/or departments, and ensure their resolution on a basis consistent with Niagara’s capabilities.

Work setting:

- In-person

Work Location: In person

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