Lead Care Manager

2 months ago

Santa Clara, United States VyncaCare Full time

Join the vibrant and invigorating journey at Vynca, where our pace is exhilarating and our spirit entrepreneurial At the heart of Vynca lies a deep-seated passion about transforming care for individuals living with complex social and clinical needs. We’re not just a team; we're a close-knit community united in our dedication to caring for each other and those we serve. Together, we forge paths of success, guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity.

**About the job**:
We're seeking an exceptional Lead Care Manager to join our team in Santa Clara, CA. Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the Lead Care Manager (LCM) serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.

Working hours are 8:30am-5:00pm PT

**What you’ll do**:
**_ In-Person and Remote care management duties as described below:_**:

- Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
- Oversees the development of the client care plans and goal settings
- Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
- Connect clients to other social services and supports that are needed
- Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
- Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
- Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
- Evaluate client’s progress and update SMART goals
- Provide mental health promotion
- Arrange transportation (e.g., ACCESS)
- Complete all documentation, including outcome measures within the timeframes established by the individual care plans
- Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
- Complete monthly reporting to ensure program compliance
- Attend training as assigned

**Your experience & qualifications**:

- Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely.
- 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Working knowledge of government and community resources related to social determinants of health
- Clean driving record, valid driver's license, and reliable transportation
- Excellent oral and written communication skills
- Positive interpersonal skills required
- Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet

**Compensation & benefits**
- $26-30 hour: The actual hourly rate paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands.
- Mileage reimbursement per IRS guidelines.
- Great humans deserve great benefits At Vynca, full time employees are eligible for benefits such as: medical, dental, and vision insurance, income protection benefits, PTO, company holidays, 401k, and access to other wellness benefits.

**Essential organizational duties**:

- Works at all times within the policies and guidelines of the company
- Ability to use video conferencing frequently and consistently
- Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:

- Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.
- Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.
- Ensures effective use of resources
- Plays an active part in the development and maintenance of good relationships with all who have business with the Company
- Respects at all times the confidentiality of information covering patients, staff, and volunteers and is HIPAA compliant
- Promotes the company’s philosophy of compassionate communication toward all patients,

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