Shipping Clerk/customer Service Representative

3 weeks ago

Albertville, United States Paragon Full time

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This position will also setup shipment routings with customers and freight carriers. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**
- Manage large amounts of incoming calls
- Work with customers and freight carriers to setup routings for shipments
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints and freight issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Non-Smoking

**Skills**
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Good computer skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High School Diploma required

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off

Shift:

- 8 hour shift
- Day shift
- No nights

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- High school or equivalent (required)

Shift availability:

- Day Shift (required)

Ability to Relocate:

- Albertville, AL 35950: Relocate before starting work (required)

Work Location: In person

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