Personal Banking Rep

**A Brief Overview**

A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. A Personal Banking Representative is responsible for cross-selling the Bank's products and balancing a cash drawer. The Representative will develop and maintain account relationships by providing solutions and resolving customer problems through quality customer service and product knowledge.

**What you will do**
- Assist customers with a wide range of inquiries and requests.
- Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer.
- Open new accounts and provide product/service information.
- Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing.
- Process transactions accurately and adhere to all compliance requirements.
- Review daily reports and perform maintenance on accounts.
- Recognize and develop opportunities for cross-selling FirstBank products and services.
- Sell bank products and meet company sales goals.
- Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures.
- Perform other duties and projects as assigned by the market or region.
- Understand and comply with all provisions of the Safety in the Workplace policy.
- Hours can vary from 35-40/week.

**Minimum Requirements**
- Entry-level job with little or no prior relevant work experience in the function

**Preferred Requirements**
- Cash handling and customer-service experience
- Bilingual in Spanish and English

**Knowledge, Skills, and Abilities**
- Good customer-service skills and the ability to work well with others
- Basic mathematic and problem-solving skills
- Comfortable in a sales environment
- Detail-oriented with the ability to multi-task and change directions quickly

**Working Conditions and Physical Requirements**
- Frequently remains stationary throughout a typical business day
- Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
- Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
- Occasionally positions self to access drawers and shelves of various heights
- Frequently reaches for and handles paperwork and files
- Constantly communicates with customers, coworkers, and management in-person and on the phone
- Must be able to exchange accurate information
- FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

**Salary Range**

$20.00 Per Hour

**Statement of Benefits**

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

This Job may be eligible for the:

- New Accounts Cross-Sell Queue Incentive Plan

**This opportunity is expected to close on May 10**,2024**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)