See more Collapse

Front Office Supervisor

1 month ago

Rosemont, United States The Rose Hotel, Tapestry Collection by Hilton Full time

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.

**JOB DESCRIPTION**

The purpose of the Front Office Supervisor (FOS) position at The Rose Hotel Chicago O’Hare, Tapestry Collection by Hilton is to provide world class service to all guests. The FOS will train and supervise the operations of the front desk department of the hotel so that they provide superior customer service and operate the hotel to assure the highest possible level of guest satisfaction.

**ESSENTIAL DUTIES**

Essential duties and responsibilities include the following (other duties may be assigned):

- Greets guests and completes check-in and check-out procedures in the PMS system on a daily basis
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Attends and sometimes leads daily pre-shift meetings with team members
- Assists the Front office manager with ordering of supplies and market items for sale
- Answers inquiries and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by answering questions and talking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
- Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake up calls and setting trace requests to provide guests with timely and efficient service.
- Controls cash transactions and maintains complete responsibility for accounting transactions during the shift
- Maintains a friendly, cheerful and courteous demeanor at all times
- Performs the shift checklist to insure accuracy of all aspects of the shift.
- Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes
- Maintains the front desk log book to enhance the department communication and communicates any problems to the next shift coming in and the supervisor.
- Serves as a cashier and attendant for the market as needed.
- Serves as Manager on Duty when no executive commit member or Front Office Manager is on property.
- Follows instructions from Front Office Manager on tasks needed to be completed upon request or absence.

**CUSTOMER SERVICE AND GUEST SATISFACTION**
- Maintain a high standard of personal appearance and proper uniform within entire department
- Greets guests, visitors and team members in a courteous and friendly manner
- Assists guests and team members with anything that they may need
- Performs other duties as assigned, requested, or deemed necessary by management

**SAFETY AND SECURITY**
- Be proficient and train all team members in Safety and Security Policies
- Report any suspicious activity of guest, visitors or staff
- Maintains security for guests and property by keeping room doors locked
- Write up Guest Incident reports as needed
- Perform duties in accordance with Safety and Security Policies
- Perform duties in accordance with OSHA and Blood Borne Pathogens regulations

**PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS**
- Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
- Firm and simple grasping is an ongoing requirement for all aspects of work
- Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.
- Able to stand 90% of the day and walk for long periods of time through the work day
- Reaching, pushing, pulling, twisting of body at the waist, and bending are required

**SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE**
- High School Diploma, GED, or equivalent years of relevant work experience required
- Previous customer service or hotel experience required, “Hilton” Experience helpful.
- Friendly demeanor and excellent communication and customer service skills
- Good organizational and prioritization skills
- Prior computer experience using windows-based software preferred

Pay: $21.00 - $22.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (required)

Work Location: In person

We have other current jobs related to this field that you can find below

  • Front Desk Supervisor

    3 weeks ago

    Rosemont, United States Hilton RosemontChicago O'Hare Hotel Full time

    Description: **TITLE**: Front Desk Supervisor **DEPARTMENT**: Rooms/Front Office **REPORTS TO**:Rooms Manager **JOB SUMMARY** Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. **ESSENTIAL FUNCTIONS** - Greet and welcome guests upon arrival. Register guests into the computer,...

  • Hotel Assistant Front Office Manager

    4 weeks ago

    Rosemont, United States Sonesta Chicago O'Hare Airport Hotel Full time

    The AFOM’s primary function is to assist Front Office Manager with the daily operations of the Front Office. He/she will act as a supervisor to all Guest Services and Uniformed Services/Transportation personnel assist with guest complaints and represent management in the absence of the Front Office Manager. **General Requirements**: - Maintain a warm and...

  • Front Office Agent

    2 months ago

    Rosemont, United States Loews Hotels Full time

    Situated between the energy of Downtown Chicago and the convenience of the nation's busiest airport, Loews Chicago O'Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O'Hare Oasis. Performs a variety of guest service activities in an...

  • Front Office Agent

    2 months ago

    Rosemont, United States Loews Hotels & Co. Full time

    Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis. - Performs a variety of guest service...

  • Front Office Agent

    2 months ago

    Rosemont, United States Loews COH Operating Company LLC Full time

    Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis. Performs a variety of guest service...

  • Front Desk Agent

    4 weeks ago

    Rosemont, United States Hilton RosemontChicago O'Hare Hotel Full time

    Description: JOB SUMMARY Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS - Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Reward Program and provide recognition and benefits to all...

  • Front Desk Agent

    2 weeks ago

    Rosemont, United States The Rose Hotel, Tapestry Collection by Hilton Full time

    **Reports to**: Front Office Manager/Supervisor **Department**:Front Office **OUR STORY** Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable...

  • Rooms Operations Supervisor

    3 weeks ago

    Rosemont, United States Hilton RosemontChicago O'Hare Hotel Full time

    Description: **TITLE**:Rooms Operations Supervisor **DEPARTMENT**: Rooms **REPORTS TO**:Rooms Manager **JOB SUMMARY** The Rooms Supervisor is responsible for Housekeeping and Front Office, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. **ESSENTIAL JOB FUNCTIONS**: - Responsible for...

  • Rooms Operations Supervisor

    1 month ago

    Rosemont, United States VH-H Rosemont LLC Full time

    Job DescriptionJob DescriptionDescription:TITLE: Rooms Operations Supervisor DEPARTMENT: Rooms REPORTS TO: Rooms Manager JOB SUMMARYThe Rooms Supervisor is responsible for Housekeeping and Front Office, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. ESSENTIAL JOB FUNCTIONS:Responsible for...

  • Office Assistant

    2 weeks ago

    Rosemont, United States Lakeshore Recycling Systems, LLC Full time

    **The Company** - LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion...

  • Stock Supervisor

    1 month ago

    Rosemont, United States Steve Madden Full time

    Job DescriptionStock Supervisor (F/T)The Stock Supervisor is responsible for ensuring the highest level of customer engagement through sales results and stockroom/offsite maintenance. The Supervisor oversees and develops both the support team and systems in order to provide associates and management with excellent front and back of house support....

  • Stock Supervisor

    4 weeks ago

    Rosemont, United States Steve Madden Full time

    Job Description Stock Supervisor (F/T) The Stock Supervisor is responsible for ensuring the highest level of customer engagement through sales results and stockroom/offsite maintenance. The Supervisor oversees and develops both the support team and systems in order to provide associates and management with excellent front and back of house support. ...

  • Night Auditor

    2 weeks ago

    Rosemont, United States MARRIOTT SUITES OHARE Full time

    **JOB SUMMARY** Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering and Reconcile and post daily revenue activity. **ESSENTIAL FUNCTIONS**Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Rewards Program and...

  • Transaction Administration Supervisor

    4 days ago

    Rosemont, United States Colliers Full time

    Make your next move an expert one. At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader....

  • Front Office Assistant Manager

    4 weeks ago

    Rosemont, United States Sonesta International Hotels Corporation Full time

    Job Description SummaryAcquisitionJob DescriptionAcquisitionAdditional Job Information/Anticipated Pay RangeBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings...

  • Food & Beverage Supervisor

    3 weeks ago

    Rosemont, United States The Rose by Hilton Full time

    **Food & Beverage Supervisor** **Reports to**: Assistant General Manager **Department**: F&B Operations **OUR STORY** Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to...

  • Sales Supervisor, Armani Outlet Rosemont

    3 weeks ago

    Rosemont, United States Giorgio Armani Full time

    Sales Supervisor | Armani Outlet Rosemont |Full-Time As a leader within Giorgio Armani Corporation, you will be part of a diverse leadership and sales team , who you will inspire and motivate each day. You will assist in aligning the entire team on driving sales, providing an excellent client experience , building strong talent and ensure the...

  • Supply Chain Promotions Supervisor

    1 week ago

    Rosemont, United States Martin Brower Full time

    Overview: Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers. **Responsibilities**: **Pay...

  • Rooms Division Manager

    7 days ago

    Rosemont, United States VH-H Rosemont LLC Full time

    Job DescriptionJob DescriptionDescription:TITLE: Rooms Division ManagerDEPARTMENT: Executive OfficeREPORTS TO: General Manager/OwnershipJOB SUMMARYThe Rooms division manager is responsible for Executive Housekeeping and Front Office, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Directly...

  • Night Auditor

    1 month ago

    Rosemont, United States The Rose Hotel, Tapestry Collection by Hilton Full time

    **Reports to**: Front Office Manager **Department**:Front Office **OUR STORY** Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and...