Supervisor I/ii

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

**Benefits and perks**:

- HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more
- Employees qualify for public loan forgiveness programs
- Training and professional development opportunities
- Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview

The Supervisor is responsible for providing excellent customer service to clients, visitors, staff, etc. This position also provides administrative and clerical support for North County Serenity House and Administrative Assistants and Data Entry Specialists. Responsible for daily reception functions of a front office to a busy behavioral health Residential facility. This position may also assist with projects and Administrative Assistant would be cross trained to assist with data entry duties.

Key Responsibilities
- Responsible for assisting with the direction and training of Administrative Assistants and Data Entry Specialists.
- Utilizes appropriate electronic systems to enter information into our county billing system, Attends and participates in meetings and trainings as assigned.
- Participates and attends weekly supervision and provides supervision for staff.
- Performs and maintains working relationship with internal and external programs.
- Generate reports and respond to inquiries regarding entered data as requested.
- Accurately prepares monthly, quarterly, annual, and ad hoc reports for management team as requested.
- Oversees the Administrative Assistants and Data Entry Specialists and fills in when needed and provides support and guidance.
- Assists Data Entry Staff as needed in preparing source documents to resolve questions, inconsistencies, or missing data.
- Reviews and assists staff with making necessary corrections to information entered.
- Compiles, sorts, and verifies accuracy of data to be entered.
- Enters billing into County systems and maintains internal tracking system for all county submissions.
- Ensures correct pay sources are created, set-up and changes are completed, reviewed, and submitted in EHRS and county systems.
- Follows-up on all pending claims and corrects and inputs denied claims on a regular basis.
- Monitors the consistency of client information between systems to ensure reimbursement of claims.
- Communicates effectively with clinical staff and management team regarding corrections needed in client chart.
- Checks Medi-Cal eligibility for new clients and monthly for all clients.
- Maintains confidential information.
- Performs all duties and projects as assigned, by or before the specific due dates.
- Miscellaneous duties as assigned.

Education and Knowledge, Skills and Abilities

**Education, Certification, and Experience Required**:

- High School diploma or equivalent.
- First Aid Certified within 30 days of employment.
- CPR Certified within 30 days of employment.
- A valid California driver’s license and automobile insurance.

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.