Service Desk Technician
2 weeks ago
**US citizens or GC Holders**
**Service Desk/Help Desk Technician / Technical Support Specialist**
**Location : work from home ---- **Martinsburg, WV
**Duration : 1 year plus extensions ( longterm ongoing )**
**Responsibilities**
- Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support
- Provide day-to-day support for the execution of the Service
- Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher level staff or management as needed
- Perform other related duties as assigned or appropriate
**Qualifications**
- Knowledge and understanding of the information technology field
- Basic skill troubleshooting and resolving technical problems
- Exposure to enterprise systems, terminal knowledge and IT terminology
- Strong customer service skills to resolve issues professionally and support customer needs.
- Ability to work independently and in a team environment
- Ability to demonstrate reliability in attendance and in appropriately observing shifts and schedules.
**Required**
- 2+ years of experience working in a Service Desk/Help Desk/Tech Support environment
- Experience in working remotely with high productivity with little to no supervision.
- Have the flexibility, dependability, responsiveness, self-motivation, discipline, and the ability to work with mínimal supervision
**Job Types**: Full-time, Part-time, Contract
Pay: $25.00 - $32.00 per hour
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Martinsburg, WV: Relocate before starting work (required)
Work Location: Hybrid remote in Martinsburg, WV
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