Customer Experience Manager
4 weeks ago
**Position Purpose**:
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
**Key Responsibilities**:
- 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
- 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
- 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
- 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issu
-
Retail Customer Experience Coordinator
3 weeks ago
Cherry Hill, United States TJ Maxx Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
Team Leader, Customer Experience
4 weeks ago
Cherry Hill, New Jersey, United States Crate & Barrel Full timeWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...
-
Assistant Manager
3 weeks ago
Cherry Hill, United States Nordstrom Inc Full time**A day in the life** - Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience - Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes - Develop...
-
Customer Success Manager
2 weeks ago
Cherry Hill, United States Corcentric Full timeCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer retention and growth across...
-
Customer Success Manager
4 weeks ago
Cherry Hill, United States Corcentric Full timeCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer retention and growth across...
-
Customer Success Manager
3 weeks ago
Cherry Hill, United States Corcentric Full timeCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer retention and growth across...
-
Customer Success Manager
4 weeks ago
Cherry Hill, United States Corcentric Full timeJob DescriptionJob DescriptionCorcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers’ return on investment, and facilitate strong...
-
Preschool Assistant Director
4 weeks ago
Cherry Hill, United States The Learning Experience Full timeExcellent Assistant Director opportunity available with The Learning Experience at our center in Cherry Hill, NJ! The Learning Experience is the fastest growing childcare operator and franchiser in the United States . Assistant Director will assist the Center Director with the day to day operations of the center including the following tasks . Staffing,...
-
Preschool Assistant Director
4 weeks ago
Cherry Hill, United States The Learning Experience Full timeExcellent Assistant Director opportunity available with The Learning Experience at our center in Cherry Hill, NJ! The Learning Experience is the fastest growing childcare operator and franchiser in the United States . Assistant Director will assist the Center Director with the day to day operations of the center including the following tasks . Staffing,...
-
Preschool Assistant Director
2 weeks ago
Cherry Hill, New Jersey, United States The Learning Experience Full timeExcellent Assistant Director opportunity available with The Learning Experience at our center in Cherry Hill, NJ The Learning Experience is the fastest growing childcare operator and franchiser in the United States . Assistant Director will assist the Center Director with the day to day operations of the center including the following tasks . Staffing,...
-
Preschool Assistant Director
3 weeks ago
Cherry Hill, United States The Learning Experience Full timeExcellent Assistant Director opportunity available with The Learning Experience at our center in Cherry Hill, NJ! The Learning Experience is the fastest growing childcare operator and franchiser in the United States . Assistant Director will assist the Center Director with the day to day operations of the center including the following tasks . Staffing,...
-
Customer Service-Self Storage Manager
2 weeks ago
Cherry Hill, New Jersey, United States Public Storage Full timeJob DescriptionJob DescriptionCompany DescriptionPublic Storage is the self-storage industry leader and we are Hiring NowEarn $16.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)Employees become eligible for Full-time Benefits by working an...
-
Customer Advocate
3 weeks ago
Cherry Hill, United States CareerBuilder Full timeAs a Customer Advocate at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for customer service and support as well as support for the Outside Sales Director and Regional Vice President (RVP). We're a dedicated, down-to-earth group in a growing organization offering plenty...
-
Customer Advocate
4 weeks ago
Cherry Hill, United States Corcentric Full timeAs a Customer Advocate at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for customer service and support as well as support for the Outside Sales Director and Regional Vice President (RVP).We’re a dedicated, down-to-earth group in a growing organization offering plenty...
-
Customer Advocate
2 weeks ago
Cherry Hill, United States Corcentric Full timeAs a Customer Advocate at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for customer service and support as well as support for the Outside Sales Director and Regional Vice President (RVP). We're a dedicated, down-to-earth group in a growing organization offering plenty...
-
Customer Advocate
4 weeks ago
Cherry Hill, United States Corcentric Full timeAs a Customer Advocate at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for customer service and support as well as support for the Outside Sales Director and Regional Vice President (RVP). We're a dedicated, down-to-earth group in a growing organization offering plenty...
-
Customer Advocate
4 weeks ago
Cherry Hill, United States Corcentric Full timeJob DescriptionJob DescriptionAs a Customer Advocate at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for customer service and support as well as support for the Outside Sales Director and Regional Vice President (RVP).We’re a dedicated, down-to-earth group in a growing...
-
Preschool Assistant Director
4 weeks ago
Cherry Hill, United States The Learning Experience #158 Full timeExcellent Assistant Director opportunity available with The Learning Experience at our center in Cherry Hill, NJ!The Learning Experience is the fastest growing childcare operator and franchiser in the United States. Assistant Director will assist the Center Director with the day to day operations of the center including the following tasks. Staffing,...
-
Preschool Assistant Director
4 weeks ago
Cherry Hill, United States The Learning Experience #158 Full timeJob DescriptionJob DescriptionExcellent Assistant Director opportunity available with The Learning Experience at our center in Cherry Hill, NJ!The Learning Experience is the fastest growing childcare operator and franchiser in the United States. Assistant Director will assist the Center Director with the day to day operations of the center including the...
-
Customer Account Specialist
4 weeks ago
Cherry Hill, United States Synerfac Full timeCustomer Account Manager Our client, an innovative manufacturing company in business for over 60 years, is seeking an Account manager to act as point of contact for customers and assist in key functions such as quoting, product delivery, and interdepartmental collaboration. Requirements: * Represent company by acting as the primary point of contact for the...
