Market Wrapper

JOB TITLE: Meat Wrapper DEPARTMENT: Meat Market PURPOSE Provides prompt, efficient and friendly customer service. Has ability to recognize all varieties of fresh, smoked or frozen meat. Handles food in a safe manner and ensures neatness of department. Wraps product, rotates stock, stocks cases, and places product in the coolers and freezers. WORKING RELATIONSHIPS: Accountable and Reports to: Store Director, Asst. Store Director, Person-In-Charge, Operations Specialist(s), Meat Manager, Asst. Meat Manager PRIMARY JOB FUNCTIONS: - Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store. - Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. - Genuinely thanks each customer and invites them back. - Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience. - Answers the department telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking special orders. - Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. - Ensures appropriate stocking of fresh and smoked meat/pork/poultry cases, coolers and freezers by rotating and replenishing product. - Responsible for proper inventory control through handling, pricing, and stocking products. - Conveys customer special orders to appropriate personnel. - Operates an automatic wrapping and pricing machine; adjusts, cleans, oils, replenishes wrapping film as needed. - Operates manual wrapping machine for larger items, or items at Chopping Block. Weighs, dates, and labels manually wrapped items using department scales. - Keeps all areas of department organized according to “5S” standards. - Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signing procedures, and meeting customer demands. - Verifies and sets up prices in scales and wrapping machine according to Jewel price list. - Checks invoices against delivered product, places product in appropriate storage location according to “5S” standards. - Maintains meat display cases and assists customers with questions regarding specific meat cuts and special order requests. - Sets up and maintains full service meat case (Chopping Block) - Checks codes and removes product with expired shelf life, improperly packaged, wet or otherwise unacceptable product. - Replenishes stock of pre-packaged meat product in refrigerated or frozen display cases. - Cleans all Department utensils, equipment, merchandising tables and cases, food preparation surfaces, floors, doors, and walls according to sanitation schedule and standards. - Checks signage to ensure it is with the appropriate product and at the correct price. - Updates price changes as needed in scales, on shelves and displays. Updated 6/2011 - Prepares and completes all daily bookwork, record keeping and documentation required by the Company, Store Director or Market Manager. - Reports out-of-stock products to appropriate personnel. - Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. - Reviews the status and appearance of product for freshness, rotating products on display for sale and in reserve areas. - Monitors temperatures of all display and storage units for proper holding procedures. - Removes trash in a timely manner. - Maintains strict adherence to department and company guidelines related to personal hygiene and dress. - Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines. - Reports to work when scheduled and on time. - Ensures that all food is handled in accordance with local health department regulations. - Protects associates and customers by removing potential hazards from the sales floor in a timely manner. SECONDARY JOB FUNCTIONS: (These are considered occasional in nature) - Grinds, cubes, or cuts previously processed meats as requested. - Changes labels and reloads supplies in department. - Assists in other areas of store as permitted by Collective Bargaining Agreement(s). - Performs other job related duties and special projects as required. SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet) - Must have the ability to solve practical problems and deal with multiple variables as they are presented. - The ability to work for prolonged periods of time in refrigerated and frozen levels of temperatures. - The ability to work in an environment with continuo