IT Desktop Support

1 month ago

Houston, United States Dutech Systems Full time

Title: Sr IT Desktop Analyst

Location : Houston,TX,USA,77032

Under general supervision, applies a high level of Information Technology skills in direct support of Halliburton employees and partners. Troubleshoot complex desktop software and hardware problems. Provide desk-side and remote support in the use of systems in a LAN/WAN environment. Follow-up with customers to assure satisfactory incident closure; updates and closes call records for work performed. Assists in supervising others. Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations. Consequences of error are easily measured and can be confined. Skills are typically acquired through completion of an undergraduate degree in an MIS field. Desired technical skills acquired through A+ certification, NET+ certification, MCSE certification or equivalent work experience and 4 years of experience in IT desktop support which includes experience in basic networking administration.

Length of Assignment: 3 months to start, will plan to extend as needed
- Will this role convert to FTE: Yes
- Expected start date: Early March
- Shift, hours, rotation: Normal business hours Mon-Fri
- 100% onsite, no remote work
- What are the top 3-5 skills needed to perform this role?

1. Minimum 5 years desktop experience

2. General knowledge of program management & network/infrustructure

3. Able to work in MS Office/Office 365

4. ServiceNow experience preferred but not required
- What are the top 3-5 soft skills/personality traits needed to perform this role?

1. Self starter, motivated, possibly has leadership tendencies

2. Excellent communication skills, customer service oriented

3. Problem solving skills, organized
- Please list any required certifications: CAPM nice to have, but not necessary
- How will you be conducting interviews? Start with Teams interview with manager, move to 2nd round (Teams or in person) with manager’s boss
- Mileage: Reimbursable only if worker drives between site locations during the day

**Job Types**: Full-time, Contract

Pay: $28.00 - $28.85 per hour

Experience level:

- 5 years

**Experience**:

- Help desk: 1 year (preferred)
- Windows: 1 year (preferred)

Ability to Commute:

- Houston, TX (required)

Ability to Relocate:

- Houston, TX: Relocate before starting work (required)

Work Location: In person

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