Guest Services Attendant

2 weeks ago

Battle Creek, United States Binder Park Zoo Full time

**GUEST SERVICES ATTENDANT (SEASONAL)**
**Mission Statement: Connect. Inspire. Conserve. Connect people with nature. Inspire them to conserve.**

**REPORTS TO**: Guest Services Management

**SEASONAL OR NON-SEASONAL**:Seasonal, Non-benefited

**FLSA STATUS**: Hourly, Non-Exempt

***: Responsible for providing exceptional customer service to all guests in a friendly, safe and efficient manner. Guest Services Attendant position locations include, but are not limited to, admissions, carousel, and Twiga.

**POSITION REQUIREMENTS**:

- Must be at least 15 years old and possess a valid work permit.
- Relate positively with diverse groups of people, including guests, staff, volunteers and vendors.
- Must have a strong work ethic and be detailed oriented.
- Must be able to work independently and as part of a group.
- Ability to plan, organize and handle multiple tasks as necessary.
- Must be able to adapt to changing assignments, environment and maintain a positive attitude.
- Comply with all Binder Park Zoo policies and procedures.
- Ability to work a flexible schedule including evenings, weekends and holidays.
- Basic math skills for purposes of cash handling.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**:

- Basic computer and cash register operation.
- Greeting all guests with enthusiasm and being attentive to their needs to ensure the best service possible.
- Performing job in a professional, knowledgeable and courteous manner.
- Performing essential in-park functions as needed.
- Performing the opening and closing duties of assigned area.
- Keep assigned work area well organized, stocked and clean.
- Assist with event set-up and teardown and work special events as assigned.

**OTHER DUTIES AND RESPONSIBILITIES**:

- Know and practice safe work procedures and report all unsafe conditions to supervisor.
- Participating in individual and team oriented zoo projects as needed.
- Monitoring and reporting with regular inspections the maintenance of buildings, equipment and property.
- Management reserves the right to train and direct the workload as needed.

**PHYSICAL AND ENVIRONMENTAL DEMANDS**:

- Ability to sit, stand, bend, lift and move intermittently.
- Ability to lift 50 lbs.
- Ability to read, write and speak English in order to fulfill job functions in an understandable way.
- Ability to work outdoors in all weather conditions.

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