Director Patient Experience
3 weeks ago
This position is incentive eligible.
**- **Introduction**:
Managers thrive with us HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Patient Experience for our HCA Houston Healthcare Conroe team where excellence creates excellence.
**Benefits**:
HCA Houston Healthcare Conroe, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long
- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
**_ Note: Eligibility for benefits may vary by location._**
**Job Summary and Qualifications**:
As the Patient Experience Director, you will execute patient experience strategies, initiatives, and standards to continually enhance the care experience of our patients and families to promote loyalty for the system. You will work closely with organizational leadership and other patient experience stakeholders to ensure the employee engagement, clinical excellence and care experience strategies are cohesive and aligned to support the development of leaders and employees.
**What You Will Do In This Role**:
- You are responsible for planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer experience and related projects.
- You will operationalize tactics and best practices including but not limited to Nurse Leader Rounding, Employee Rounding, Standards of Behavior, Bedside Shift Report, etc. and coaches facilities in support of these strategic.
- You will work with Education and HR partners to implement evidenced based practices training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties.
**What Qualifications You Will Need**:
- Bachelor's degree in Nursing or other healthcare related field required
- Master's degree in healthcare leadership/management or other related field required
- Minimum five years of experience in Healthcare Leadership preferred
- Minimum three years of experience in Healthcare Leadership or Management preferred
- Lean experience or Six Sigma black or green certifications preferred
At HCA Houston Healthcare Conroe, superior healthcare meets the comfort and convenience of a comprehensive hospital, close to home, in Conroe, Texas. We have been providing high-quality healthcare to the Montgomery County region for more than 80 years. During that time we have grown to become a **full-service 330+ bed medical center and a tertiary referral center** - all while remaining true to our mission of providing care, above all else. As a regional, tertiary referral center, other hospitals rely on us when higher levels of acute care are necessary. HCA Houston Conroe was **the first hospital in Montgomery County to achieve the designation of a Level II Trauma Center**. We are also a _Certified Primary Stroke Center, an Accredited Chest Pain Center, and a designated Level III Neonatal ICU_ in order to treat for the most vulnerable patients of all ages. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.
HCA Healt
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