Director Patient Experience
1 month ago
This position is incentive eligible.
**- **Introduction**:
Managers thrive with us HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Patient Experience for our HCA Houston Healthcare Conroe team where excellence creates excellence.
**Benefits**:
HCA Houston Healthcare Conroe, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long
- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
**_ Note: Eligibility for benefits may vary by location._**
**Job Summary and Qualifications**:
As the Patient Experience Director, you will execute patient experience strategies, initiatives, and standards to continually enhance the care experience of our patients and families to promote loyalty for the system. You will work closely with organizational leadership and other patient experience stakeholders to ensure the employee engagement, clinical excellence and care experience strategies are cohesive and aligned to support the development of leaders and employees.
**What You Will Do In This Role**:
- You are responsible for planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer experience and related projects.
- You will operationalize tactics and best practices including but not limited to Nurse Leader Rounding, Employee Rounding, Standards of Behavior, Bedside Shift Report, etc. and coaches facilities in support of these strategic.
- You will work with Education and HR partners to implement evidenced based practices training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties.
**What Qualifications You Will Need**:
- Bachelor's degree in Nursing or other healthcare related field required
- Master's degree in healthcare leadership/management or other related field required
- Minimum five years of experience in Healthcare Leadership preferred
- Minimum three years of experience in Healthcare Leadership or Management preferred
- Lean experience or Six Sigma black or green certifications preferred
At HCA Houston Healthcare Conroe, superior healthcare meets the comfort and convenience of a comprehensive hospital, close to home, in Conroe, Texas. We have been providing high-quality healthcare to the Montgomery County region for more than 80 years. During that time we have grown to become a **full-service 330+ bed medical center and a tertiary referral center** - all while remaining true to our mission of providing care, above all else. As a regional, tertiary referral center, other hospitals rely on us when higher levels of acute care are necessary. HCA Houston Conroe was **the first hospital in Montgomery County to achieve the designation of a Level II Trauma Center**. We are also a _Certified Primary Stroke Center, an Accredited Chest Pain Center, and a designated Level III Neonatal ICU_ in order to treat for the most vulnerable patients of all ages. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.
HCA Healt
We have other current jobs related to this field that you can find below
-
Director Patient Experience
4 weeks ago
Conroe, United States HCA Full timeThis position is incentive eligible. Introduction Managers thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Patient Experience for our HCA Houston Healthcare Conroe team where...
-
Director Patient Experience
3 weeks ago
Conroe, United States HCA Full timeThis position is incentive eligible. Introduction Managers thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Patient Experience for our HCA Houston Healthcare Conroe team where...
-
Director Patient Experience
4 weeks ago
Conroe, Texas, United States HCA Healthcare Full timeDescription This position is incentive eligible. IntroductionManagers thrive with us HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Patient Experience for our HCA Houston Healthcare Conroe team...
-
Director Patient Experience
3 weeks ago
Conroe, Texas, United States HCA Healthcare Full timeDescription This position is incentive eligible. IntroductionManagers thrive with us HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Patient Experience for our HCA Houston Healthcare Conroe team...
-
Director Patient Experience
3 weeks ago
Conroe, United States HCA Houston Healthcare Conroe Full timeThis position is incentive eligible. **- **Introduction**: Managers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Patient Experience for our HCA Houston Healthcare Conroe team...
-
Director Patient Safety
3 weeks ago
Conroe, Texas, United States HCA Healthcare Full timeDescription This position is incentive eligible. IntroductionWe are seeking a Director Patient Safety with HCA Houston Healthcare Conroe to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with usBenefitsHCA Houston Healthcare...
-
Director Patient Safety
4 weeks ago
Conroe, Texas, United States HCA Healthcare Full timeDescription This position is incentive eligible. IntroductionWe are seeking a Director Patient Safety with HCA Houston Healthcare Conroe to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with usBenefitsHCA Houston Healthcare...
-
Director Patient Safety
3 weeks ago
Conroe, United States HCA Houston Healthcare Conroe Full timeThis position is incentive eligible. **Introduction**: We are seeking a Director Patient Safety with HCA Houston Healthcare Conroe to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us! **Benefits**: HCA Houston Healthcare...
-
Patient Care Technician
4 weeks ago
Conroe, United States HCA Full timeIntroduction Do you have the career opportunities as a(an) Patient Care Technician you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare Conroe which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits HCA Houston Healthcare Conroe, offers a total rewards package...
-
Patient Care Technician
3 weeks ago
Conroe, United States HCA Full timeIntroduction Do you have the career opportunities as a(an) Patient Care Technician you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare Conroe which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits HCA Houston Healthcare Conroe, offers a total rewards package...
-
Director of Quality
1 day ago
Conroe, United States Nexus Neurorecovery Center Full timeJob Description Job Description POSITION SUMMARY: Under the CEO's general supervision, the Director of Quality Services is given the necessary authority and responsibility to perform the duties of the Director of Quality Services. Acts as the Compliance and Privacy Liaison for the facility works in tandem with all departments' directors to ensure...
-
Director of Quality
2 weeks ago
Conroe, United States Nexus Health Systems Full timePOSITION SUMMARY: Under the CEO's general supervision, the Director of Quality Services is given the necessary authority and responsibility to perform the duties of the Director of Quality Services. Acts as the Compliance and Privacy Liaison for the facility works in tandem with all departments' directors to ensure facility-wide compliance in all areas. JOB...
-
Quality Director
2 weeks ago
Conroe, United States EXALT HEALTH REHABILITATION HOSPITAL CONROE LLC Full timeDescription: Exalt Health, an acute rehabilitation hospital, provides an intensive rehabilitation program, and admitted patients must be able to tolerate three hours of intense rehabilitation services per day. Focused on caring for patients with complex rehabilitative needs such as stroke, spinal cord injury, brain injury, head trauma, medically debilitation...
-
Director of Quality
2 weeks ago
Conroe, United States Nexus Neurorecovery Center Full timeJob DescriptionJob DescriptionPOSITION SUMMARY:Under the CEO's general supervision, the Director of Quality Services is given the necessary authority and responsibility to perform the duties of the Director of Quality Services. Acts as the Compliance and Privacy Liaison for the facility works in tandem with all departments' directors to ensure...
-
Conroe, United States Encompass Health Full timeJob DescriptionJob DescriptionThe Patient Assessment Standards Coordinator (PASC) will assure the accurate extraction of data from the clinical documentation. This task requires the use of discretion and independent judgment; coordination of process of providing accurate and timely data to the appropriate entities involved for Medicare patients; oversight of...
-
Conroe, United States Encompass Health Full timeJob DescriptionJob DescriptionThe Patient Assessment Standards Coordinator (PASC) will assure the accurate extraction of data from the clinical documentation. This task requires the use of discretion and independent judgment; coordination of process of providing accurate and timely data to the appropriate entities involved for Medicare patients; oversight of...
-
Director Acute Inpatient
4 weeks ago
Conroe, United States HCA Houston Healthcare Conroe Full timeThis position is incentive eligible. **Introduction**: Are you ready to manage in a new era as a Director Acute Inpatient where building a healthier tomorrow is more than a job? Our HCA Houston Healthcare Conroe team is committed to partnership, innovation, legacy and improving more lives in more ways. Share your resume today. **Benefits**: HCA Houston...
-
Director Acute Inpatient
2 weeks ago
Conroe, United States HCA Houston Healthcare Conroe Full timeThis position is incentive eligible. **Introduction**: Are you ready to manage in a new era as a Director Acute Inpatient where building a healthier tomorrow is more than a job? Our HCA Houston Healthcare Conroe team is committed to partnership, innovation, legacy and improving more lives in more ways. Share your resume today. **Benefits**: HCA Houston...
-
Director Quality Services
2 months ago
Conroe, United States Nexus Health Systems Ltd Full timeJob DescriptionJob DescriptionPOSITION SUMMARY:Under the CEO's general supervision, the Director of Quality Services is given the necessary authority and responsibility to perform the duties of the Director of Quality Services. Acts as the Compliance and Privacy Liaison for the facility works in tandem with all departments' directors to ensure...
-
Director Quality Services
3 weeks ago
Conroe, United States Nexus Health Systems Ltd Full timeJob DescriptionJob DescriptionPOSITION SUMMARY:Under the CEO's general supervision, the Director of Quality Services is given the necessary authority and responsibility to perform the duties of the Director of Quality Services. Acts as the Compliance and Privacy Liaison for the facility works in tandem with all departments' directors to ensure...
