Claims Team Manager

1 week ago

Boston, United States Liberty Mutual Full time

**Pay Philosophy**
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
**Description**
Liberty Mutual has an immediate opening for a Claims Team Manager to join our Commercial Auto and General Liability Team. In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others. A leader explores opportunities to continuously improve within a constantly changing environment. A leader challenges each team member to exceed expectations while developing professionally. A leader understands the vision of Liberty Mutual, and can translate how their team’s work connects to that vision. A leader confidently communicates what extraordinary claim service looks like and empowers their team to achieve superior result.

This Claims Team Manager will lead a team of Claims Specialists who manage a portfolio of Commercial Auto and General Liability claims to achieve the best possible outcomes and deliver an exceptional customer experience. Additionally, you will contribute to the organization’s success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment.

Claims Team Manager Salary: $81,700-152,400

Annual FTO days: 2 days per month, up to 20 days per year

**Responsibilities**:

- Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.
- Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work.
- Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents, brokers and policyholders.
- Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately.
- Often called upon to do presentations for existing and prospective customers.
- Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.
- Coaches to improve technical expertise within the team
- Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds.
- Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement.
- Manages compliance within internal and external parameters, including: Oversees Liberty Mutual/Helmsman state licensing compliance and adherence to fair claims practices.
- Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices.

**Qualifications**
- Advanced knowledge of commercial property and/or casualty insurance claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
- Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.
- Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.
- ** Strong leadership or Claims Management experience is a plus**

**About Us**
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimi

  • Cyber Claims Manager

    2 weeks ago

    Boston, Massachusetts, United States Corvus Insurance Full time

    We're united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance policies....

  • Cyber Claims Manager

    2 months ago

    Boston, Massachusetts, United States Corvus Insurance Full time

    We're united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance policies....

  • Cyber Claims Manager

    4 weeks ago

    Boston, Massachusetts, United States Corvus Insurance Full time

    We're united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance policies....

  • Claims Management Analyst

    4 weeks ago

    Boston, United States American International Group Full time

    Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...

  • Claims Management Attorney

    2 months ago

    Boston, United States LHH Full time

    LHH has partnered with a valued law firm client in their search for a temp to perm Claims Management Attorney to join their team. This role is on-site in Boston to start and will eventually move to 4 days on-site and 1 day remote.Responsibilities:Document reviewAnalyze claims and develop resolution strategies.Review and evaluate expert reports and project...

  • Claims Manager, Errors

    1 month ago

    Boston, United States Starr Companies Full time

    Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we...

  • Complex Claims Director, Management Liability

    1 month ago

    Boston, United States AIG - American International Group, Inc. Full time

    Make your mark in Claims. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Throug Director, Claims, Liability, Management, Benefits

  • Claims Specialist

    1 week ago

    Boston, United States Unavailable Full time

    Overview About Suffolk Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services,...

  • Claims Specialist

    1 month ago

    Boston, United States Suffolk Construction Full time

    About Suffolk Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services,...

  • Claims Specialist

    3 weeks ago

    Boston, United States Suffolk Construction Full time

    Overview About Suffolk Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services,...

  • Claims Examiner, Property

    3 months ago

    Boston, United States Berkshire Hathaway Specialty Insurance Full time

    Job Opportunity:   Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a Commercial Property Claims Examiner to join our dynamic Claims team. The Examiner will be responsible for coordinating the adjustment of commercial property claims, regularly collaborating with underwriters and marketing BHSI Claim Service to customers...

  • Claims Manager- Stop-Loss

    3 weeks ago

    Boston, United States Jencap Full time

    Job DescriptionJob DescriptionWhy Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find...

  • Claim Representative

    4 weeks ago

    Boston, United States Plymouth Rock Assurance Full time

    Overview: We are currently seeking a Personal Injury Protection (PIP) Claims Representative to join our growing Personal Lines Auto team. This position will be based in our newly renovated Boston office, directly across the street from South Station. This is not your average office space, with high ceilings and wooden beams, exposed brick, mechanicals, and...

  • Claims Adjuster Intern

    2 months ago

    Boston, United States Safety Insurance Group, Inc. Full time

    Job Details Job Location: Safety Insurance Main Office - Boston, MA Position Type: Internship Salary Range: Undisclosed Description Summary This summer intern position will provide qualified candidates a broad overview of our Claim Department operation, what we do and the importance of the claims experience to the overall success of the company. You...

  • Claims Adjuster Intern

    4 weeks ago

    Boston, United States Safety Insurance Group, Inc. Full time

    Job Details Job Location: Safety Insurance Main Office - Boston, MA Position Type: Internship Salary Range: Undisclosed Description Summary This summer intern position will provide qualified candidates a broad overview of our Claim Department operation, what we do and the importance of the claims experience to the overall success of the company. You...

  • Associate Claim Consultant

    1 month ago

    Boston, United States Coverys Full time

    The primary responsibilities of the Associate Claim Consultant is to handle the intake, day-to-day management, and high-level oversight of incidents, claims and suits for assumed reinsurance matters as well as excess-only matters where Coverys' layer sits above significant non-Coverys underlying layers of insurance coverage and the loss is not anticipated to...

  • Complex Claims Director

    2 weeks ago

    Boston, United States Berkshire Hathaway Specialty Insurance Full time

    Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaways insurance operations, we bring our solutions to market with our stellar...

  • Complex Claims Director

    2 days ago

    Boston, United States Berkshire Hathaway Specialty Insurance Full time

    Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaways insurance operations, we bring our solutions to market with our stellar...

  • Claims Supervisor, Bodily Injury

    4 weeks ago

    Boston, United States Plymouth Rock Assurance Full time

    Are you a dynamic leader with extensive experience in casualty claims management? We're seeking a Bodily Injury Claims Manager to oversee a dedicated team of Claims Representatives in our vibrant downtown Boston office. In this role, you will be responsible for driving the professional growth and operational efficiency of our claims team while ensuring the...

  • Claims Supervisor, Bodily Injury

    1 month ago

    Boston, United States Plymouth Rock Assurance Full time

    Are you a dynamic leader with extensive experience in casualty claims management? We're seeking a Bodily Injury Claims Manager to oversee a dedicated team of Claims Representatives in our vibrant downtown Boston office. In this role, you will be responsible for driving the professional growth and operational efficiency of our claims team while ensuring the...