![The Grand at Twin Lakes](https://media.trabajo.org/img/noimg.jpg)
Front Desk Concierge
4 weeks ago
Job Summary:
The Grand at Twin Lakes is an Independent Living community that is seeking a friendly, compassionate, patient and kind personality with good customer service skills to work part time as the concierge from 7:00 am - 3:00 pm on Saturdays and Sundays. The concierge is an integral part of our community and interacts with our residents, staff, and guests.
PRIMARY RESPONSIBILITIES
- Answer telephones in a friendly, professional and timely manner. Transfer calls to appropriate staff member.
- Meet and greet clients, vendors, family and visitors.
- Maintain a sign in/sign out log at the front desk for all residents leaving and/or returning to the community, and the visitor log for all guests.
- Basic computer skills
- Create and modify documents as requested by management using Microsoft Office.
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
- Maintain hard copy and electronic filing system.
- Record maintenance requests from residents and file work order forms.
- Support staff in assigned project-based work.
- Comply with all rules and regulations regarding confidentiality and privacy of team member and resident information.
- Must demonstrate empathy and compassion to connect with customers.
- Other duties as assigned.
- Must be able to assist in the evacuation of residents.
**Qualifications**:
- Proficient in Microsoft Office suite
- Strong computer skills with experience in data entry
- Excellent customer service skills with a focus on phone etiquette
- Organized with the ability to manage calendars effectively
- Previous experience in front desk or office management is a plus
**Job Type**: Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Every weekend
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Palatine, IL 60074 (required)
Work Location: In person
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