![EZ Steam Club](https://media.trabajo.org/img/noimg.jpg)
Lead SPA Attendant
3 weeks ago
About us
EZ Steam Club is a small business in Gardner, MA. We are professional, agile and our goal is to provide a complete wellness experience for our customers.
Our work environment includes:
- On-the-job training
Overview:
We are seeking a dedicated and customer-oriented Lead Spa Attendant to join our team. As a Lead Spa Attendant, you will be responsible for providing exceptional service to our guests and ensuring the smooth operation of the spa facility.
Seeking someone who can work at a face pace while staying on task. We want someone who is eager to put in the hard work that is required to clean multiple hot steam rooms every half hour and doing laundry throughout the shift all while checking in customers. Someone who can balance answering phones while multi-tasking. We generally staff each shift with 2 staff but there may be times where you may need to cover alone.
The Lead Spa Position
Start at $18 up to $21 when able to Open and Close alone. Must be self-efficient with our POS, cleaning rooms, answering phones, ability to book appointments, and navigate our Zen Planner Software. Most importantly able to Open, Start Up System, & Close.
**Responsibilities**:
- Able to Open, Start Up System, & Close
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Provide information about spa services, packages, and promotions
- Maintain cleanliness and organization of spa facilities, including treatment rooms, relaxation areas, and locker rooms
- Clean and sanitize changing rooms and steam/salt rooms after each session
- Wash, Dry, & Fold towels
- Stock towels, robes, and other amenities as needed
- Ensure that all equipment and supplies are properly sanitized and maintained
- Assist therapists with preparing treatment rooms for guests
- Handle guest inquiries, concerns, and complaints in a prompt and courteous manner
- Process retail sales transactions using the point-of-sale (POS) system
- Promote spa products and services to guests
Qualifications:
- Strong customer service skills with a friendly and approachable demeanor
- Excellent communication skills in English, both verbal and written
- Ability to sell products and services effectively
- Organizational skills to maintain cleanliness and order in the spa facilities
- Basic math skills for retail transactions
- Previous experience in retail sales or technology sales is a plus
- Knowledge of spa treatments and services is preferred but not required
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role of Spa Attendant.
Basic Skills:
- The ability to work on your own
- Customer service skills
- To be thorough and pay attention to detail
- Knowledge of public safety and security
- Physical fitness and endurance
- The ability to organize your time and workload
- Patience and the ability to remain calm in stressful situation
- A desire to help people
Advance Skills:
- Excellent phone etiquette and communication skills in English
- Strong time management skills to prioritize tasks effectively
- Ability to sell and upsell spa services and retail products
- Knowledge of POS systems for processing payments
- Retail sales experience is a plus
- Ability to stock and maintain inventory of spa products
**Benefits**:
- Competitive pay rate based on experience
- Opportunities for career advancement within the spa industry
**Job Types**: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Expected hours: 16 - 40 per week
**Benefits**:
- Employee discount
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
Work Location: In person
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