Current jobs related to Fspg Service Supervisor - Hodgkins - Cummins

  • Sanitation Supervisor

    1 month ago

    Hodgkins, United States JSK Recruiting, Inc Full time

    Job DescriptionJob DescriptionSanitation SupervisorChicago, ILPosition OverviewJoin a globally recognized foods manufacturer as a Sanitation Leader at our state-of-the-art, fully automated facility in Chicago. We are committed to stability and offer opportunities for expansive responsibilities and career development. This role is open due to expanison, and...

  • Direct Support Professional

    2 weeks ago

    Hodgkins, United States Helping Hand Full time

    Job DetailsJob LocationAdult Services - Hodgkins, ILPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$20.00 - $22.00 HourlyTravel PercentageNoneJob ShiftDayJob CategoryGeneral BusinessDescriptionABOUT US: Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education. So that, people with...

  • Direct Support Professional

    2 weeks ago

    Hodgkins, United States Helping Hand Full time

    Job DetailsJob LocationAdult Services - Hodgkins, ILPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$20.00 - $22.00 HourlyTravel PercentageNoneJob ShiftDayJob CategoryGeneral BusinessDescriptionABOUT US: Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education. So that, people with...

  • Office Administrator Operations Specialist MRF

    4 months ago

    Hodgkins, United States wm Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job Summary Provides clerical and administrative support to departmental Managers, and assists in coordinating...

  • Office Admin Operations Specialist MRF

    4 days ago

    Hodgkins, United States WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job Summary Provides clerical and administrative support to departmental Managers, and assists in...

  • Maintenance Electrical Technician

    1 month ago

    Hodgkins, United States Element Food Solutions Full time

    Job DescriptionJob DescriptionSummary of JobElectrical Technician is responsible to execute Corrective Maintenance (Repairs) & Preventive Maintenance Procedures as well to support the Continuous Improvement Initiatives to guarantee Equipment Reliability. Always working efficiently following the Safety requirements to achieve Maintenance Indicators (Downtime,...

  • Maintenance Electrical Technician

    1 month ago

    Hodgkins, United States Element Food Solutions Full time

    Job DescriptionJob DescriptionSummary of JobElectrical Technician is responsible to execute Corrective Maintenance (Repairs) & Preventive Maintenance Procedures as well to support the Continuous Improvement Initiatives to guarantee Equipment Reliability. Always working efficiently following the Safety requirements to achieve Maintenance Indicators (Downtime,...

  • Direct Support Professional

    2 weeks ago

    Hodgkins, United States Helping Hand Full time

    Job DetailsLevelEntryJob LocationAdult Services - Hodgkins, ILPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$20.00 - $21.00 HourlyTravel PercentageUp to 25%Job ShiftDayJob CategoryNonprofit - Social ServicesDescriptionABOUT US: Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education....

  • Direct Support Professional

    2 weeks ago

    Hodgkins, United States Helping Hand Full time

    Job DetailsLevelEntryJob LocationAdult Services - Hodgkins, ILPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$20.00 - $21.00 HourlyTravel PercentageUp to 25%Job ShiftDayJob CategoryNonprofit - Social ServicesDescriptionABOUT US: Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education....

Fspg Service Supervisor

5 months ago

Hodgkins, United States Cummins Full time

**FSPG Service Supervisor**

Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

We are looking for a talented **FSPG Service Supervisor** to join our team specializing in Service for our CSSNA Operations Business Segment in Hodgkins, IL

In this role, you will make an impact in the following ways:

- Supervises employees who install, service, and repair equipment and machinery.
- Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
- Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

**Qualifications**

**Skills**
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and removing obstacles to get work done.

**Education, Licenses, Certifications**
- Demonstrated role competence is required. College, university, or equivalent bachelor's degree in relevant discipline is preferred.
- This position may require licensing for com