Manager, Field Operations

4 weeks ago

Houston, United States Ezee Fiber Full time

**Manager, Field Operations**

As a** Field Operations Manager** you will demonstrate your leadership by providing direction to fulfillment technicians and contractors. As an Ezee Fiber leader, you will maintain system integrity and oversee installation and service orders while building face to face relationships with Field Technicians, Field Supervisors, and Ezee Fiber customers. You will coach for success and oversee hiring, training, developing, and performance management while promoting an environment of trust and respect.

**About Ezee Fiber**
Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.

**Responsibilities**
- Lead the day-to-day installation, service and quality assurance operations.
- Develop and maintain departmental protocols and procedures.
- Manage the relationship and performance of external Business Partners.
- Engage and partner with internal teams in delivering an outstanding customer experience.
- Meet and exceed departmental and company’s KPIs.
- Develop and lead a growing team to achieve operational targets.
- Build relationships with internal and external customers.
- All other duties as assigned.

**Experience/Qualifications**
- Bachelor’s degree in electronics or related field, equivalent work experience, industry certifications.
- Technical supervisory experience or equivalent (5+ years) in Telecommunications or Fiber industry.
- Proven process and performance management.
- Proven Leadership, time management, organization, critical thinking, professionalism.
- Analytical, project management, SME in tools, guidelines/policy, and products.

**Pay & Benefits**
- Competitive compensation package.
- Health, Dental and Vision insurance.
- 401k match.
- Paid time off and other generous benefit programs.

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