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IT Representative

4 months ago

New York, United States Debt Consultants Group Full time

**IT Representative**

At Debt Consultants Group, we approach financial solutions differently to meet our clients' needs. We are passionate about what we do and the clients we serve. We are currently seeking an enthusiastic IT Representative to join our team in our NY office and support our agents with their technical needs.

**General Responsibilities & Job Duties**:

- **Technical Support**:Provide support for agents in the office, including computer hardware and software troubleshooting.
- **Software Management**: Manage and troubleshoot software including Pipedrive CRM, Office 365, Convoso, 8x8, and TeamViewer.
- **Network Troubleshooting**: Troubleshoot and resolve network issues, including setting up and managing office networks.
- **Inventory Management**: Manage IT inventory, including tracking and maintaining hardware and software assets.
- **Administrative Tasks**: Perform basic administrative tasks such as creating user accounts, generating reports, and setting up office networks.
- **Emergency Response**: Be available to provide emergency support or assistance outside of normal working hours as needed

Note: This position is based in New York, NY, and is not a remote position.

**Qualifications**:

- **Educational Requirements**: Bachelor’s degree in computer science, Information Technology, or a related field.
- **Experience**: At least 1.5 years of experience working as IT support for a company with a minimum of 10+ employees.
- **Certifications**: CompTIA A+, Microsoft Certified IT Professional, Network+, Security+ certificates are a plus.

**Technical Skills**:

- Proficiency in troubleshooting most issues on Microsoft and macOS laptops.
- Experience with network troubleshooting and basic network setup.
- Programming skills in Python and JavaScript; experience building custom solutions in Zapier are a plus.
- Soft Skills:Excellent communication, problem-solving, organizational management, and customer service skills. Ability to solve problems effectively and efficiently

Note: This is a full-time position with working hours from Monday to Friday, 9:00 am to 5:00 pm.

**Compensation**:
The payment range for this position may vary based on factors such as experience, education, and additional responsibilities.

Starting pay for this role ranges from $15.00 to $20.00 per hour.

**Disclaimer**:
This job description does not constitute an express or implied contract, guarantee, promise, or covenant of employment for any specific term or duration, or for termination only for cause. Employment with Debt Consultants Group Inc. is "at will," meaning that either party may terminate the employment relationship at any time, with or without cause, and with or without notice.

Pay: $15.00 - $20.00 per hour

Expected hours: 40.00 per week

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Experience**:

- IT Support: 1 year (required)

Ability to Commute:

- New York, NY 10004 (required)

Work Location: In person