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Monitoring Operator
2 months ago
**Position Description**:
**Position Overview**:
- The Monitoring Operator position will be responsible for:
- Responds to alarms using the information provided in instruction screens.
- Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.
- Properly documents alarm handling procedures within the alarm screens.
- Completes alarm processing in accordance with departmental procedures.
- Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call-backs.
- Receive inbound calls related to alarm call back inquires.
**Job Duties**:
- Monitors fire, security and duress systems and responds appropriately to all alarm situations, emergencies, and calls.-
- Prepares accurate, current, and thorough recordings and reports of all situations.-
- Retrieves information and performs data entry using appropriate computer programs.-
- Reviews and analyzes surveillance video.-
- Communicates diplomatically on a routine basis with elected and appointed officials,-
- County employees, contractors, vendors, and user tenants.-
- May issue and maintain accounts of County access and identification cards.-
- May be required to work alone in a secured area for eight hours or longer with all breaks being confined to within the sound of telephone and alarm monitors and may be required to remain on-site for extended periods during emergency conditions.-
- May assist supervisor with clerical and administrative support and training of less experienced co-workers.-
- Performs other duties as assigned.**Harris County is an Equal Opportunity Employer**-
**Requirements**:
**Education**:
- High school diploma or G.E.D equivalent required.**Experience**:
- Minimum two (2) year experience as monitoring operator or Customer Service environment.**Knowledge, Skill & Abilities (KSAs)**:
- Must be skilled in the use of personal computer.-
- Strong troubleshooting and problem-solving skills.-
- Ability to generate grammatically correct written reports, log-entries, and correspondence.-
- Typing 35 WPM-
- Must have the ability to react in a calm, polite, patient, and efficient manner in times of highly stressed or emergency situations, and a proven ability to multi-task in a fast pace, team environment.-
- Must be a self-starter, able to work productively without immediate supervision, and assume additional responsibilities as necessary.- **Automatic Disqualification**:
- Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
- Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
- Open arrest for any criminal offense (Felony or Misdemeanor)
- Family Violence conviction
**Preferences**:
**Education**:
- College preferred**Experience**:
- Minimum three (3) year experience as monitoring operator or call center environment.-
- Working knowledge of security, fire, and access control systems**General Information**:
**Position Type and Typical Hours of Work**:
- 40 Hours per Week / Monday - Friday-
- (2nd Shift) 4:00 PM - 12:00 AM-
- Onsite Position-
- May be required to work more than forty (40) hours during the workweek & weekends depending on department need.-
- Subject to Early Mornings, Evenings, Nights, Weekends & Holidays as Needed**Location**:
- Downtown Houston**Employment may be contingent on passing a drug screen and meeting other standards.**
**BENEFITS**
- Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
- The following list of benefits is offered _**_only_**_ to employees in _**_regular_**_ _**_(full-time)_**_ positions:_
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-term disability
- Employee Assistance Program
- Ten (10) days of vacation each year for the first five (5) years of service
- Accrual rates increase based on years of service
- Eleven (11) County-observed holidays and one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
- The following benefits are also available to regular (full-time) employment and may be available to part-time employees:_
- Retirement Pension (TCDRS)
- Flexible schedule (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
**For plan details, visit the Harris County benefits website**:
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