Monitoring Operator
2 months ago
**Position Description**:
**Position Overview**:
- The Monitoring Operator position will be responsible for:
- Responds to alarms using the information provided in instruction screens.
- Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.
- Properly documents alarm handling procedures within the alarm screens.
- Completes alarm processing in accordance with departmental procedures.
- Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call-backs.
- Receive inbound calls related to alarm call back inquires.
**Job Duties**:
- Monitors fire, security and duress systems and responds appropriately to all alarm situations, emergencies, and calls.-
- Prepares accurate, current, and thorough recordings and reports of all situations.-
- Retrieves information and performs data entry using appropriate computer programs.-
- Reviews and analyzes surveillance video.-
- Communicates diplomatically on a routine basis with elected and appointed officials,-
- County employees, contractors, vendors, and user tenants.-
- May issue and maintain accounts of County access and identification cards.-
- May be required to work alone in a secured area for eight hours or longer with all breaks being confined to within the sound of telephone and alarm monitors and may be required to remain on-site for extended periods during emergency conditions.-
- May assist supervisor with clerical and administrative support and training of less experienced co-workers.-
- Performs other duties as assigned.**Harris County is an Equal Opportunity Employer**-
**Requirements**:
**Education**:
- High school diploma or G.E.D equivalent required.**Experience**:
- Minimum two (2) year experience as monitoring operator or Customer Service environment.**Knowledge, Skill & Abilities (KSAs)**:
- Must be skilled in the use of personal computer.-
- Strong troubleshooting and problem-solving skills.-
- Ability to generate grammatically correct written reports, log-entries, and correspondence.-
- Typing 35 WPM-
- Must have the ability to react in a calm, polite, patient, and efficient manner in times of highly stressed or emergency situations, and a proven ability to multi-task in a fast pace, team environment.-
- Must be a self-starter, able to work productively without immediate supervision, and assume additional responsibilities as necessary.- **Automatic Disqualification**:
- Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
- Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
- Open arrest for any criminal offense (Felony or Misdemeanor)
- Family Violence conviction
**Preferences**:
**Education**:
- College preferred**Experience**:
- Minimum three (3) year experience as monitoring operator or call center environment.-
- Working knowledge of security, fire, and access control systems**General Information**:
**Position Type and Typical Hours of Work**:
- 40 Hours per Week / Monday - Friday-
- (2nd Shift) 4:00 PM - 12:00 AM-
- Onsite Position-
- May be required to work more than forty (40) hours during the workweek & weekends depending on department need.-
- Subject to Early Mornings, Evenings, Nights, Weekends & Holidays as Needed**Location**:
- Downtown Houston**Employment may be contingent on passing a drug screen and meeting other standards.**
**BENEFITS**
- Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
- The following list of benefits is offered _**_only_**_ to employees in _**_regular_**_ _**_(full-time)_**_ positions:_
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-term disability
- Employee Assistance Program
- Ten (10) days of vacation each year for the first five (5) years of service
- Accrual rates increase based on years of service
- Eleven (11) County-observed holidays and one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
- The following benefits are also available to regular (full-time) employment and may be available to part-time employees:_
- Retirement Pension (TCDRS)
- Flexible schedule (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
**For plan details, visit the Harris County benefits website**:
We have other current jobs related to this field that you can find below
-
Video Monitoring Specialist
1 month ago
Houston, United States AvantGuard Monitoring Centers Full timeJob DescriptionJob DescriptionVideo Security SpecialistHouston, TXThis position is in-office.Who We AreAt Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a...
-
Facilities Technician
3 weeks ago
Houston, United States Affiliated Monitoring Inc Full timeJob DescriptionJob DescriptionDescription:We own it and we follow through. We execute with excellence. We are team players with a positive attitude. These are the values that define who Affiliated is and have empowered our impressive growth to become an industry leader. About the RoleAffiliated Monitoring operates a 20,000 square foot emergency call center...
-
Facilities Technician
1 month ago
Houston, United States Affiliated Monitoring Inc Full timeJob DescriptionJob DescriptionDescription:We own it and we follow through. We execute with excellence. We are team players with a positive attitude. These are the values that define who Affiliated is and have empowered our impressive growth to become an industry leader. About the RoleAffiliated Monitoring operates a 20,000 square foot emergency call center...
-
Houston Debris Monitor
2 months ago
Houston, United States Essel Full timeJob DescriptionJob DescriptionEssel Environmental is seeking experienced and dedicated individuals to join our team as Houston Debris Monitors. This is an opportunity to make a positive impact on the community following a disaster and contribute to the recovery efforts in the Houston area.As a Houston Debris Monitor, you will be responsible for overseeing...
-
Houston Debris Monitor
2 weeks ago
Houston, United States Essel Full timeJob DescriptionJob DescriptionEssel Environmental is seeking experienced and dedicated individuals to join our team as Houston Debris Monitors. This is an opportunity to make a positive impact on the community following a disaster and contribute to the recovery efforts in the Houston area.As a Houston Debris Monitor, you will be responsible for overseeing...
-
Debris Monitor
4 weeks ago
Houston, United States Volkert Inc Full timeJob DescriptionJob DescriptionAre we the road to your future?Volkert is employee owned and a Top 100 design firm, committed to providing clients with creative solutions for sustainability, including improvements to infrastructure, the environment, and natural resources. Founded in 1925, Volkert is celebrating a century of serving our employees, clients,...
-
Debris Monitor
3 weeks ago
Houston, United States Volkert Inc Full timeJob DescriptionJob DescriptionAre we the road to your future?Volkert is employee owned and a Top 100 design firm, committed to providing clients with creative solutions for sustainability, including improvements to infrastructure, the environment, and natural resources. Founded in 1925, Volkert is celebrating a century of serving our employees, clients,...
-
Houston, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Security Monitoring and Management Specialist. This is a 12+ months contract opportunity with long-term potential and is located in Houston, TX(Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-36194Pay Range: $50 - $55/hour. Employee benefits include, but are not limited to,...
-
Security Monitoring and Management Specialist
2 weeks ago
Houston, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Security Monitoring and Management Specialist. This is a 12+ months contract opportunity with long-term potential and is located in Houston, TX(Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-36194Pay Range: $50 - $55/hour. Employee benefits include, but are not limited to,...
-
Customer Service Rep
3 days ago
Houston, United States AvantGuard Monitoring Centers Full timeJob DescriptionJob DescriptionCustomer Service Operator Houston, TXThis position is in-office.Who We AreAt Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a...
-
Houston, United States Infomatics corp Full timeJob DescriptionJob DescriptionRole-Security Monitoring and Management Specialist (OT Base, Nozomi, and SolarWinds)Location-Houston, Texas-HybridOne of our client is Seeking a Security Monitoring Management role to support their Lower48 business. The Security Monitoring Admin will be responsible for the monitoring all hardware and inventory in the field.They...
-
Security Monitoring and Management Specialist
2 weeks ago
Houston, United States OakTree Staffing Full timeJob DescriptionJob DescriptionSecurity Monitoring and Management Specialist (OT Base, Nozomi, and SolarWinds)Location: Houston, TX - HybridDescription: L48 is seeking a Security Monitoring Management role to support their Lower48 business. The Security Monitoring Admin will be responsible for the monitoring all hardware and inventory in the field. They...
-
OT Security Monitoring Analyst
2 weeks ago
HOUSTON, United States INSPYR Solutions Full timeTitle: OT Security Monitoring Analyst/Admin Location: Houston, TX 77084 (Hybrid – 3 days a week onsite) Duration: Long-Term Contract Work Requirements: US Citizen, GC Holders or Authorized to Work in the US. Responsibilities: The Security Monitoring Admin will be responsible for the monitoring all hardware and inventory in the field. They will use...
-
Monitor Technician
2 months ago
Houston, United States St. Joseph Medical Center Full timePOSITION SUMMARY : POSITION QUALIFICATIONS: Equal Opportunity Employer Minorities/Women/Veterans/Disabled One year experience monitoring ECG/ Dysrhythmia in a physician's office, clinic, hospital or similar setting is required. Possess and maintain current certification in American Heart Association Basic Life Support (BLS) for Health care Providers....
-
Bilingual Customer Service Representative
2 months ago
Houston, United States AvantGuard Monitoring Centers Full timeJob DescriptionJob DescriptionBilingual Customer Service RepresentativeHouston, TXThis position is in-office.Who We AreAt Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner...
-
Senior Engineer, Monitoring
2 months ago
Houston, United States Power Systems Mfg., LLC Full timeJob DescriptionJob DescriptionPOSITION: Senior Engineer, Monitoring & DiagnosticsLOCATION: Houston, Texas STATUS: Salaried (OT Eligible) JOB SUMMARYESSENTIAL DUTIES AND RESPONSIBILITIESThe essential functions of the job include, but are not limited to, the following:Analyze engine supervisory and thermal performance data of F-Class Gas Turbines to determine...
-
EKG Monitor Technician
2 months ago
Houston, United States Deans Professional Services Full timeJob DescriptionJob DescriptionDIRECT HIRE, FULL TIME OPPORTUNITY!Dean’s Professional Services has partnered with Boston Scientific to hire qualified EKG Monitor Techniciansin Houston, TX. This position is responsible for the interpretation and reporting of EKG data received for patients wearing company monitoring devices to assist physicians in diagnosing...
-
Monitor Technician
2 weeks ago
Houston, United States Houston Methodist Full timeAt Houston Methodist, the Monitor Technician position is responsible for performing accurate EKG rhythm interpretation and other in electrocardiography functions that support the interprofessional healthcare team in delivering high quality, cost-effective care. This position maintains competency in electrocardiography (EKG), monitoring/computer skills, and...
-
Cardiac Monitoring Center
2 months ago
Houston, Texas, United States Boston Scientific Full timeAdditional Location(s): N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...
-
Monitor Technician
2 weeks ago
Houston, United States Houston Methodist Full timeOverview At Houston Methodist, the Monitor Technician position is responsible for performing accurate EKG rhythm interpretation and other in electrocardiography functions that support the interprofessional healthcare team in delivering high quality, cost-effective care. This position maintains competency in electrocardiography (EKG), monitoring/computer...
