IT Help Desk

4 days ago

Marysville, United States Ampla Health Full time

**20416**

**GENERAL PURPOSE**:
Under the general direction of the IT Director, the IT Help Desk is responsible for providing support for computer systems and operations for the entire corporation.

**MAIN RESPONSIBILITIES AND DUTIES**:

- Provides first line response for users requiring assistance with IT issues and problems.
- Follow standard help desk procedures.
- Create trouble tickets and redirect problems to appropriate resources.
- Escalate problems to the appropriate higher-level support.
- Track and route problems and requests and document resolutions.
- Prepare activity reports.
- Provides administrative support for the IT Director.
- IT Asset quoting and directing to Purchasing department.
- Assist in setting up new PC profiles, Install printers, software, files, etc.
- Other duties as assigned by supervisor

**QUALITIES &CHARACTERISTICS**
- Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
- Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
- Strives to learn more and is receptive to learning different ways of doing things
- Displays enthusiasm toward the work and the mission of Ampla Health

**PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES**
- AA degree in Information Technology or 1-2 years in a healthcare support job experience
- Exceptional written and verbal communication skills
- Organized and detail oriented
- Works as a team member to meet goals and objectives
- Must have knowledge of commonly-used concepts, practice and procedures in the IT field.
- Demonstrate clear knowledge of healthcare structure, standards, procedures and protocols.
- Excellent Customer Service skills required.
- Must understand concepts regarding to HIPAA

**COMMUNICATIONS SKILLS**
- Excellent phone and commutation skills
- Must have neat and legible handwriting
- Must be able to interact with patients courteously and calmly
- Ability to communicate well with the public

**WORKING CONDITIONS AND PHYSICAL REQUIREMENTS**

Works well with employees and vendors in a generally comfortable environment office. Employees must possess the following physical requirements:

- Vision sufficient to read handwritten, typed and computer printed documents throughout the day
- Speech and hearing sufficient to receive and communicate detailed information clearly by phone and in person
- Motor skills sufficient to use a variety of hand-held tools and to manipulate equipment
- Must have a high level of manual dexterity
- Physical ability to sit, walk or otherwise stand for long periods of time, frequent bending, stooping, and stretching. Repetitive hand, arm and shoulder movements.
- Able of lift up to 40 pounds and pushing up to 100 pounds (on wheels)

**GENERAL PURPOSE**:
Under the general direction of the IT Director, the IT Help Desk is responsible for providing support for computer systems and operations for the entire corporation.

**MAIN RESPONSIBILITIES AND DUTIES**:

- Provides first line response for users requiring assistance with IT issues and problems.
- Follow standard help desk procedures.
- Create trouble tickets and redirect problems to appropriate resources.
- Escalate problems to the appropriate higher-level support.
- Track and route problems and requests and document resolutions.
- Prepare activity reports.
- Provides administrative support for the IT Director.
- IT Asset quoting and directing to Purchasing department.
- Assist in setting up new PC profiles, Install printers, software, files, etc.
- Other duties as assigned by supervisor

**QUALITIES &CHARACTERISTICS**
- Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
- Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
- Strives to learn more and is receptive to learning different ways of doing things
- Displays enthusiasm toward the work and the mission of Ampla Health

**PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES**
- AA degree in Information Technology or 1-2 years in a healthcare support job experience
- Exceptional written and verbal communication skills
- Organized and detail oriented
- Works as a team member to meet goals and objectives
- Must have knowledge of commonly-used concepts, practice and procedures in the IT field.
- Demonstrate clear knowledge of healthcare structure, standards, procedures and protocols.
- Excellent Customer Service skills required.
- Must understand concepts regarding to HIPAA

**COMMUNICATIONS SKILLS**
- Excellent phone and commutation skills
- Must have neat and legible handwriting
- Must be able to interact with patients courteously and calmly
- Ability to communicate well with the public

**WORKING CONDITIONS AND PHYSICAL REQUIREMENTS**

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