Bilingual Spanish Universal Banker

2 weeks ago

Gaithersburg, United States M&T Bank Full time

Overview:
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.

Primary Responsibilities:
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.

Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.

Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.

Resolve and accurately log all customer complaints in the appropriate system.

Review, approve and help resolve Consumer and Business Banking customer overdrafts.

Accurately complete customer transactions.

Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Complete other related duties as assigned.

Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.

Managerial/Supervisory Responsibilities:
Not Applicable

Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience

Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an online assessment.

Strong verbal communication skills

Strong interpersonal skills

Ability to interact with varying customers (consumer to small business)

Ability to effectively handle difficult customer conversations

Well-organized

Proven time management skills

Proven prioritization skills

Ability to work under critical time constraints in a team environment

Proficiency with internet user-level technology

Education and Experience Preferred:
Proven referral and/or sales ability

Physical Requirements:
Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

Location

Gaithersburg, Maryland, United States of America

  • Dental Receptionist

    2 months ago

    Gaithersburg, United States Gaithersburg Dental Center Full time

    Seeking for a dental receptionist that is Bilingual (Spanish /English) that is responsible, multitask-er and is available to work one Saturday a month. Experience is preferred but is not a must as we are willing to train. Pay: $17.00 - $21.00 per hour Schedule: - Monday to Friday - Weekends as needed **Education**: - High school or equivalent...

  • Bilingual Sales Representative

    1 day ago

    Gaithersburg, United States Christian Durand - State Farm Agency Full time

    Job DescriptionJob Description Christian Durand - State Farm Agency, located in Gaithersbury, MD has an immediate opening for a Bilingual (Spanish/English) Account Manager. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow...

  • Bilingual Sales Representative

    2 months ago

    Gaithersburg, United States Christian Durand - State Farm Agency Full time

    Job DescriptionJob Description Christian Durand - State Farm Agency, located in Gaithersbury, MD has an immediate opening for a Bilingual (Spanish/English) Account Manager. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow...

  • Senior Bilingual Spanish Branch Manager

    3 days ago

    Gaithersburg, United States M&T Bank Full time

    Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibili Branch Manager, Spanish, Bilingual, Manager, Banking Specialist, Business Development

  • Medical Office Assistant

    7 days ago

    Gaithersburg, United States Alliance Physical Therapy Full time

    _**If you are interested in the following position, please send your resume through Indeed. Please do not contact the clinics directly.**_ We have an immediate opportunity for a Bilingual Medical Front Desk Coordinator/Physical Therapy Aide in _**Gaithersburg, MD**_**. **If you have _excellent customer service and communication skills, with some Medical...

  • Bilingual (Spanish) Insurance Customer Service Rep

    4 weeks ago

    Gaithersburg, United States Staff My Agency Full time

    Position Overview Dave Vidmar - State Farm Agency located in Gaithersbury, MD has an immediate opening for a Bilingual (Spanish/English) Insurance Customer Service Representative. If you are licensed and have experience in the insurance industry we invite you to apply. This is not a remote position. Please only apply if you are able to physically make the...

  • Bilingual (Spanish) Insurance Customer Service Rep

    1 month ago

    Gaithersburg, United States State Farm Insurance Full time

    Job DescriptionJob DescriptionPosition Overview Dave Vidmar - State Farm Agency located in Gaithersbury, MD has an immediate opening for a Bilingual (Spanish/English) Insurance Customer Service Representative. If you are licensed and have experience in the insurance industry we invite you to apply. This is not a remote position. Please only apply if you are...

  • Bilingual (Spanish) Insurance Customer Service Rep

    4 weeks ago

    Gaithersburg, United States State Farm Insurance Full time

    Job DescriptionJob DescriptionPosition Overview Dave Vidmar - State Farm Agency located in Gaithersbury, MD has an immediate opening for a Bilingual (Spanish/English) Insurance Customer Service Representative. If you are licensed and have experience in the insurance industry we invite you to apply. This is not a remote position. Please only apply if you are...

  • Bilingual Customer Service

    1 month ago

    Gaithersburg, United States Christian Durand - State Farm Agency Full time

    Job DescriptionJob Description Christian Durand - State Farm Agency, located in Gaithersburg, MD has am immediate openings for a full-time bilingual (Spanish/English) Customer Service Representative. We are looking talented, caring, professional to join our team. This position is focused on Customer Service for a well-established State Farm Agent.Insurance...

  • Bilingual Customer Service

    1 month ago

    Gaithersburg, United States Christian Durand - State Farm Agency Full time

    Job DescriptionJob DescriptionChristian Durand - State Farm Agency, located in Gaithersburg, MD has am immediate openings for a full-time bilingual (Spanish/English) Customer Service Representative. We are looking talented, caring, professional to join our team. This position is focused on Customer Service for a well-established State Farm Agent.Insurance...

  • Bakery Clerk/cashier

    1 month ago

    Gaithersburg, United States GuateBakery Full time

    _Bakery Cashier/Clerk _ **Spanish/English Speaking** **Bakery Clerk/Cashier - Part time** We need an energetic, friendly, person with good attention to detail to provide prompt, efficient and friendly customer service. Bagging, and retrieving baked goods to put out on display. Ensuring the sales floor and processing areas are clean, sanitary, fresh and...

  • Bakery Clerk/cashier

    2 weeks ago

    Gaithersburg, United States GuateBakery Full time

    _Bakery Cashier/Clerk _ **Spanish/English Speaking** **Bakery Clerk/Cashier - Part time** We need an energetic, friendly, person with good attention to detail to provide prompt, efficient and friendly customer service. Bagging, and retrieving baked goods to put out on display. Ensuring the sales floor and processing areas are clean, sanitary, fresh and...

  • Case Worker, Bilingual,

    4 weeks ago

    Gaithersburg, United States Catholic Charities of the Archdiocese of Washington Full time

    **ORGANIZATION OVERVIEW**: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound...

  • Case Worker, Bilingual,

    1 day ago

    Gaithersburg, United States Catholic Charities of the Archdiocese of Washington Full time

    **ORGANIZATION OVERVIEW**: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound...

  • Bilingual Receptionist/administrative Assistant

    7 days ago

    Gaithersburg, United States Triumph Training and Services Full time

    **Job brief** We are looking for a responsible Bilingual (English/Spanish) Administrative Assistant to perform a variety of administrative and clerical tasks. **Requirements and skills** - Bilingual English/Spanish - Experience as an Administrative Assistant, Virtual Assistant or Office Admin or Receptionist - Knowledge of office management systems and...

  • Bilingual Spanish Retail Sales Consultant

    2 weeks ago

    Gaithersburg, United States AT&T Full time

    Do you speak Spanish and English? If you do, we’re looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual. It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your...

  • Early Childhood Education: Spanish Speaking Music

    2 weeks ago

    Gaithersburg, United States Music for Life Kids! Full time

    Calling all musically inclined Bilingual Native Spanish Speakers. We are looking for experienced early childcare teachers and/or music educators who: - Love teaching and feel that working with young children is the best job ever. - Love Circle Time and Music and Movement because these are the best parts of the day! We have three types of classes: Piano...

  • Medical Scheduler

    3 weeks ago

    Gaithersburg, United States APT Healthcare Full time

    _**If you are interested in this position, please send your resume through Indeed. Please do not contact the office directly.**_ The _Medical Scheduler_ must be efficient and organized, be comfortable working with a variety of health insurance providers, law offices, and a diverse patient base. - **Some Responsibilities Include - **_ - Answering phones,...

  • Leasing Consultant

    2 weeks ago

    Gaithersburg, United States Career Strategies Full time

    Job DescriptionJob DescriptionWe are seeking skilled Leasing Consultants --- (Spanish/English speaking) , for upcoming opportunities in the Gaithersburg, MD area who are motivated, friendly and experienced leasing professionals who match the skillset requested to apply and get started!Qualifications:Ability to provide excellent customer service to new and...

  • Bilingual Outreach Specialist

    1 month ago

    Gaithersburg, United States Fabric Health Full time

    Job DescriptionJob DescriptionAre you the type of person who can strike up a conversation with anyone? Do you have a desire to empower underserved communities and help hardworking individuals navigate the healthcare system? Come be a part of something impactful by joining our Outreach team as we launch services in DC/Maryland!About Fabric Health:Since our...